**DESCRIPTION** We are looking for a talented **Regional Manufacturing Operations Manager** to join our team specializing in **System & Information Technology** who will be based on our **Darlington site, United Kingdom.** **In this role, you will make an impact in the following ways** : + Ensure Reliable IT Service Delivery:By overseeing software and infrastructure operations, you’ll guarantee consistent, high-quality IT services that support business continuity and growth. + Optimize Resource Utilization:Through effective planning, organizing, and staffing, you’ll maximize the use of available resources to achieve organizational goals efficiently. + Drive Service Performance and Standards:Implementing and monitoring SLAs, scorecards, and customer satisfaction metrics will help maintain high service standards across regions. + Champion Process Improvement:By promoting Six Sigma and ITIL best practices, you’ll reduce costs, streamline workflows, and enhance service quality. + Strengthen Customer and Supplier Relationships:Acting as a key contact for service-related inquiries, you’ll build trust and foster collaboration between IT, business units, and external partners. + Enable Strategic Decision-Making:Your participation in budgeting and forecasting will ensure IT services align with financial goals and future business needs. + Enhance Knowledge Management:Maintaining accurate service documentation and procedures will improve operational efficiency and support continuous learning within the team. + Identify and Implement Service Improvements: By proactively spotting opportunities for enhancement and driving change requests, you’ll keep IT services evolving to meet business demands. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Stakeholder Management Skills:Build and maintain trusted relationships with Site/BU IT Leaders, Manufacturing, Technical, and Logistics leaders to understand priorities and influence IT engagement processes. + Deep Knowledge of Enterprise IT Platforms and Processes:Be well-versed in project planning, architecture, security, and compliance frameworks to guide business teams in correctly engaging IT services. + Operational Leadership and Regional Alignment:Coordinate IT service delivery across multiple mission-critical sites, ensuring alignment with regional objectives and global platform initiatives. + Technical Expertise and Problem-Solving Ability:Act as a subject matter expert for manufacturing IT issues, collaborating with CMES, Cybersecurity, and Ops teams to resolve incidents and provide technical guidance across regions. + Regulatory and Compliance Awareness:Understand country-specific employment laws, import/export compliance, and purchasing rules for MDaaS technologies to ensure legal and operational adherence. + Financial and Vendor Management Skills:Support regional IT financial planning (forecasting, expense management) and leverage vendor management frameworks to optimize supplier performance and control costs. **QUALIFICATIONS** **Education/ Experience** + College, university, or equivalent degree in Information Technology, Computer Science, Business, or related subject, or relevant equivalent experience required. + Significant IT experience required including supervisory experience. 4-6 years of relevant experience required. + This position may require licensing for compliance with export controls or sanctions regulations + Driving licence required. **Job** Systems/Information Technology **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2422176 **Relocation Package** No **100% On-Site** No