Regional Lead Engineer III **Location** North Carolina **City** Greensboro **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY The Regional Lead Engineer III is a senior technical expert responsible for the delivery, stability, and continuous improvement of endpoint, digital workplace, and application support services within a defined region. This advanced technical role focuses on hands-on engineering, problem resolution, and technical guidance, ensuring services meet enterprise standards, ITIL processes, and security requirements. The role reports directly to IT Service Delivery & Governance Manager and collaborates closely with regional and global IT teams, vendors, and service delivery partners to maintain operational excellence and deliver a high-quality end-user experience. - WHAT YOU WILL DO EUC Engineering + Provide advanced engineering support for desktops, laptops, mobile devices, and peripherals across the region. + Administer and support endpoint management platforms, including Microsoft Intune and Apple Business Manager, JAMF, ensuring compliance with security and configuration standards. + Support Microsoft 365 (O365) services, including collaboration tools, identity management, and productivity applications. + Act as a senior escalation point for complex endpoint, and application-related issues. + Support / manage video conference solutions. + Troubleshoot and resolve high-impact technical incidents to ensure service reliability and operational stability. Application & Regional Support + Provide technical support and guidance for regional applications, coordinating with application owners and global teams. + Perform root cause analysis and participate in problem management activities to reduce recurring incidents. + Implement and validate complex solutions across endpoints and applications. ITIL Process Execution + Execute incident, request, problem, and change management activities in alignment with ITIL best practices. + Ensure adherence to approved workflows, standard operating procedures, and service management processes. + Identify operational improvements and propose technical solutions to enhance service delivery. Asset & Lifecycle Management + Support endpoint asset lifecycle activities, including device provisioning, refresh execution, decommissioning, and inventory accuracy. + Ensure adherence to approved hardware standards, lifecycle policies, and compliance requirements. + Collaborate with procurement, finance, and vendors to support asset tracking and refresh operations. Collaboration & Technical Guidance + Collaborate with regional and global IT teams to ensure consistent technical delivery, knowledge sharing, and alignment with enterprise standards. + Provide technical expertise and guidance to peers, Service Desk teams, and other stakeholders for complex issues. + Support regional execution of global IT initiatives, such as operating system upgrades, security enhancements, and technology deployments. **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education (Required) + Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience in enterprise IT support and engineering. Certifications (Preferred) + ITIL Foundation or equivalent IT service management certification + Microsoft certifications related to endpoint management, Windows, or Microsoft 365 (e.g., MD-100, MD-101, MS-900) + Jamf Certified Technician or other Apple device management certification + CompTIA A+ or equivalent foundational IT certification (optional but beneficial) Key Competencies + Advanced technical troubleshooting and problem-solving + Endpoint and digital workplace engineering expertise + ITIL-based process discipline and operational excellence + Collaboration across regional and global teams + Strong written and verbal communication skills **Work Environment and Physical Demand** **What We Offer** • Competitive benefits package that includes medical/dental/vision/life insurance/disability plans • Dollar for dollar 401k match up to 6% and 5% annual company contribution • 15 Company-paid holidays • Generous paid time off • Employee recognition and discount programs • Education assistance • Employee referral bonus program • Hybrid workplace – remote / in office • Summer hours • Casual dress policy Monday through Friday **Applicant Information** This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) . We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see ourPrivacy Policy (https://www.itgbrands.com/privacy-policy/) . If you are a job applicant from California, additional information can be found on ourCalifornia Applicant Privacy Notice (https://www.itgbrands.com/ca-applicant-privacy-notice/) . If you have questions, contact us atprivacy@itgbrands.com (priv%61%63y@i%74gb%72ands.co%6D) .