At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. **The Position** A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche. Reporting to the Head of Service & Support, as Regional Engineering Manager, you are responsible for managing the team and the support of our products in a manner that delivers exceptional customer experience. You will, as aligned with Roche Diagnostics local and global priorities strategy, provide a cost effective, customer centric, diagnostic product service and support using our knowledge and expertise from pre-installation to product’s end of life. **Key responsibilities include:** + Manage the field-engineering team by daily management of their activities. + Continually review team training requirements to maintain the team skill levels to successfully complete all field activities. + Responsible for the timely pre-installation inspection and installation of Roche and other analytical systems. + Ensure all preventative maintenance is carried out in a timely manner as per quality and manufacturers guidelines. + Ensure any ongoing instrument problems or issues are rapidly communicated to the appropriate management team including Head of Service & Support, Account Manager, Marketing Team and or manufacturer. + Responsible for Spare Part Management and Boot Stock accuracy. + Routinely schedule and meet with customers in your region to measure and review RDA field-engineering performance and provide customers with the opportunity to give feedback and make requests. + When required, provide field-engineering relating to instrument repair, preventative maintenance, modifications, relocations, installations and other routine work. + Set engineer responsibilities, goals and support personal development, book quarterly check-ins to review performance and provide feedback. **Who You Are:** You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies and where a job title is not considered the final definition of who you are, but the starting point. To be successful in this position, as an experienced engineer, will be able to tick the below requirements: + Electrical or electronic tertiary or equivalent qualification with substantial field service engineering experience, within Diagnostic & Research Laboratories businesses is desirable. + Strong people management experience and Leadership skills. + Experience with IT and Middleware systems is desirable. + Basic financial & business management experience. + Strong organisational and relationship building skills. + Be able to represent the company externally, and build meaningful external relationships with + relevant stakeholders in support of long-term sustainability. + Enthusiasm to lead, learn and drive excellence in the customer experience + Ability to travel domestically and internationally as required by the position + Forward-thinking mindset, able to navigate change and drive continuous improvement. + Communicates in a concise, clear manner to support expeditious decision-making and builds strong, collaborative relationships with key stakeholders, fostering an exchange of ideas and support among colleagues. A valid driver’s license is essential. This role is only open to candidates that have **full eligibility to live and work in Australia.** We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team. **What we offer** Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes. We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration. **Who we are** A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. **Roche is an Equal Opportunity Employer.**