We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director,  the Population Health Director, and the Regional Director of Growth.

The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success. 

This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have. 

Check out this pamphlet for a sneak peek into the life of a RDO at Oak Street!

Core Responsibilities:

Multi-Center Operational Rigor with a focus on patient experience and engagement

Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients

Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams).

Focus on schedule management, patient responsiveness, and clinical outcomes

Continuously improving sites through proactive identification and improvement of operational opportunities

Problem solving with center level leadership and sustainable solution creation

Promotion of standardization to OSH best practices and SOPs to promote quality control

Best practice sharing and coordination across centers and markets

Implementation of Clinic Operations Programming and Improvements

Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations 

Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives

Partner with regional leadership to identify workflow impact across service, outreach, clinical teams

Serve as the Subject Matter Expert in all things operational for corporate initiatives

Leverage best practices when it comes to clinical implementation and project management

Development and Management of Center Operations Leaders

Instill collaborative culture between operational leaders in the region

Onboard, train and coach new Practice Managers, with responsibility for outcomes

Conduct independent operational reviews on performance, quality, and other metrics

Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers

Lead efforts in partnership with other regional leaders to support overall employee engagement scores 

Ambassador for DE&I initiatives across region 

Personify and cultivate Oak Street Health’s mission to rebuild healthcare as it should be within the Region

Other duties as assigned

What we’re looking for

This is an exciting opportunity to be an operational leader in a value based care organization that is changing the way healthcare is delivered.

We’re looking for motivated leaders with:

5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience

Undergraduate degree required, Masters preferred

Incredible level of organization, reliability and independence

A passion for mentorship and team-development

A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

Ability to manage multiple priorities across various stakeholders and departments

Excellent interpersonal skills, ability to work across a matrixed organization

Travel required to centers within geography (80%)

US work authorization

Someone who embodies being “Oaky”

What does being “Oaky” look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/04/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.