Work Location:

Boston, Massachusetts, United States of America

Hours:

40

Pay Details:

$148,720 - $240,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Regional Advice and Sales Director is responsible for driving advice behaviors and sales performance tactics through the execution of TD's signature sales, advice and customer experience program resulting in tangible benefits for shareholders, customers and employees.  Success will be measured by a combination of actual scorecard results in metrics such as sales, and customer experience as well as the sales and advice program behaviors directly aligned to those results. The role has elements of strategy, coaching, training, influence, execution and accountability.

Depth & Scope:

Aligns to specific geographies and will serve as the primary liaison between assigned geographies, product and distribution partnersOversees deployment, adoption, and execution of the advice, sales and customer experience program within their Region and provides ongoing insight and executive level thought leadership to senior retail leaders to drive success in sales and advice behaviors and metricsServes as the conduit for key enterprise initiatives, providing strategic insight from project development to successful field adoption, while consultatively supporting senior retail leadersStrategic partner that is responsible for driving advice behaviors, KPIs, and performance outcomes within the assigned regionDevelops and drives the tactics for ensuring all training is complete, behaviors are executed, and results are achievedInfluences at all levels and in all directions. Influences adoption and execution in the field, and improvements required to drive behavioral results and performance outcomes.  Must  be able to effectively influence in person and remotely via phone/virtual means, demonstrating effective verbal and written communication skillsProvides consistent leadership to the team and promotes a culture of on-going feedback /performance accountability and development discussions consistent with TD AMCB culture Requires time spent in the field working directly with market leadership, time working to coach and educate retail leaders virtually and in person meetings, and time spent working on projects that drive advice behaviors and performance outcomesContributes to building, modifying, and delivering on all learning/training – including the BeLegendary program. Also responsible for learning completion rates across learningResponsible for change management, field engagement, education, upskilling, and sustained executional excellenceLeads, drives, and develops programs that positively impact the customer and employee experience; at times, consulting as a Subject Matter Expert on various programs/projects Influences at all levels and in all directions. Influences adoption and execution in the field, and improvements needed to the program. Must effectively influence in person, via phone and in writingDrives adoption of execution of scorecard results via the sales and service program behaviors and routines. Evaluates performance analytics, identifies scorecard gaps, pinpoints root causes related to the critical behaviors, shares key insights and communicates and drives changes requiredSpends 40% of the time in the field directly working with Store Managers, 40% of the time working to coach and educate Leaders via calls and virtual meetings and 20% of the time working on other learning, knowledge and confidence activities designed to drive results and behaviors network-wide

Education & Experience:

4-year degree or equivalent experience10+ years related experience required3-5 years of leadership experience in a leadership role within sales, operations or customer experienceExhibits strong leadership competencies, including collaboration, flexibility, influence, innovation, creativity, integrity and passionStrong project management skills with ability to influence at all levelsProven ability to multi-task in a fast-paced sales environmentProven ability to negotiate, manage relationships and influence across business linesDemonstrated credibility and ability to instill followershipExcellent written and verbal communications skillsDemonstrated sales administration and management abilityConsumer lending experience preferredStrong understanding of store operations, policies and proceduresProven analytical skillsPC Skills include Microsoft Office Suite and ability to craft professional presentations and reportsPrevious sales and business development experience a mustExtensive regional travel required

Customer Accountabilities:

Understands and supports the Bank's Customer Service Strategy Considers the impact of decisions on the well-being of TD, its Customers and stakeholders   Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityModels quality service delivery at every interaction

Shareholder Accountabilities:

Contributes to the achievement of business objectives by driving sales and service performanceUnderstands and applies operating policies and proceduresSupports the timely and accurate completion of business processes and procedures

Employee/Team Accountabilities:

Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the teamParticipates in personal performance and development activitiesActs as a brand champion both internally and externallyCollaborates with team members in contributing to the success of the team and organizationPartners as a team playerActively seeks opportunities to improve delivery of work with high attention to quality standardsActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills Positively embraces changeAdheres and participates in TD's Shared CommitmentsEngages in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – FrequentInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.