Assures that all referrals are managed effectively and efficiently. Provides high-level customer service to both referring physicians as well as referred patients. Obtains pre-authorization for all diagnostic tests and performs additional administrative support functions. This job requires the application and interpretation of policies and procedures and the use of independent judgment in a medical setting. The individual must possess the ability to maintain a working knowledge of carrier contracts/changes and departmental policies and procedures.

Assures all referrals are handled effectively and efficiently. 
Analyzes information required to complete pre- authorizations with insurance carriers and service area contacts. 
Demonstrates the skills of effective communication decision-making and organization to ensure efficient job performance and job success.
Provides high-level customer service to both referring physicians as well as referred patients.
Assists with operational patient flow as applicable; performs problem-solving.
Maintains current working knowledge; adheres to Medical Center and departmental policies and procedures.
Provides service in a professional and courteous manner. 
Performs area-specific support activities.
In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS

Education: High School graduate or equivalent required. Associate’s or Bachelor’s Degree preferred.
Experience: 1 year relevant experience required.
Licensure: None required.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs

The starting base rate for this role is $20.00 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

Paid Time Off, Long-term and Short-term Disability, Retirement Savings

Health Saving Plans, and Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.