Be at the forefront of digital transformation as a Digital Document Manager, driving strategic initiatives and operational excellence across global teams.
Champion process innovation and continuous improvement by collaborating with diverse operations and technology partners within the organization.

As a Digital Document Manager in Digital Document Services, you will be responsible for managing business metrics, drive strategic projects and building the culture of continuous improvement supporting business across Back Office, Middle offices as well as Global teams.  You will also be interacting with multiple Operations & technology teams within the organization to (re)design processes.

Job responsibilities

Identify  issues and co-ordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time-frame parameters.Deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rulesResolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc.Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.Monitor Workflow and assist Team Leaders for an equitable distribution of workManage internal Service Level Agreement and communicate performance to stakeholders through effective reportingWork at flexible schedule to accommodate business needs

Required qualifications, capabilities and skills 

MBA in finance with minimum 8+ years’ experience in operationsSkilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and ProjectFamiliarity with a global bank's process & operational environment including management and external reporting is a must. Strong business knowledge i.e. Investment Banking process and system knowledge requiredAbility to manage a team of high achievers with diverse experience and skill sets using a strategic approachInclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goalsAbility to deal with day-to-day issues as well as planning and executing projects / initiativesAbility to know when a deep-dive approach is appropriate with excellent attention to detailGraduate or Post-Graduate with 8+ years’ experience in operationsAbility to operate effectively in a dynamic environment with proven team management skills

 

Preferred qualifications, capabilities and skills 

Graduate or Post-Graduate with 8+  years’ experience in operationsAbility to operate effectively in a dynamic environment with proven team management skills