Empower client success through meticulous query management, timely request fulfillment, and strategic process enhancement, ensuring unparalleled service standards and operational excellence.

 Job Summary

As an Associate within the Client Account Service team at J.P. Morgan, you will be responsible for reviewing all custody account opening, maintenance, and closure related jobs. You will also work on internal and external projects related to the Custody space. This role requires flexibility with shifts and a strong focus on productivity and quality. Your ability to identify priority issues, work on deadlines, and coordinate with internal functions for prompt resolution will be key to your success in this role. 

Job Responsibilities

Review all jobs submitted by the team in timely manner with utmost quality. Identify issues and coordinate with relevant internal functions for prompt resolution of disputed points within set time-frame parameters.Collaborate with key partners in service delivery, client service, operations and technology to contribute towards the development of an efficient operating framework.Measure performance based on productivity and quality.Identify errors and guide junior staffProduce good quality work, which is paramount to the candidate's success in the organization.Perform as a checker for all jobs processed by initiators. 

 

Required qualifications, skills and capabilities

Bachelor’s Degree and/or Graduate DegreeKnowledge of Custody is essential with at least 5 + years experience in custody domain)Strong research, analytical and comprehension skills, with ability to analyze large amounts of dataClient focused with strong customer service skills (e.g. oral and written communication skills)Ability to multi-task and meet deadlines against a high-volume work schedule.Approach tasks with strong teamwork while also executing independently.Work to meet deadlines consistently.Organize tasks with strong organizational skills.