Join our dynamic and growing team in the Corporate and Investment Bank, where you’ll play a key role in supporting global clients and driving operational excellence. This is an exciting opportunity to work in a fast-paced environment, partner with the business, and contribute to our clients’ success.

As a Reference Data Analyst within the Static Data Team, you will be responsible for executing critical tasks related to client reference data management. You will ensure accurate and timely processing of client records, maintain workflow controls, and collaborate with internal teams to resolve issues and support business objectives.

Job responsibilities

Execute assigned tasks, including setting up and updating client records, maintaining work logs, and investigating issues and exceptions.Add and update client information accurately and promptly in relevant functional applications, global systems, and mainframes.Manage business-as-usual (BAU) workflow by handling requests from Client Service Officers, the Implementation Team, and internal departments.Ensure all work is processed within established timeframes, adheres to necessary controls, and meets set targets.Interact with Lines of Business and internal clients via telephone or email, including those in senior roles.Respond to mailbox queries and resolve client issues as a priority.Participate in various BAU projects as assigned, ensuring timely completion.Process required backup tasks related to production and identify opportunities to improve current work practices.Investigate transactions and ageing levels, contribute to team goals and SLAs, and fulfill individual responsibilities.Escalate and refer concerns or non-routine situations to supervisors and managers.

Required qualifications, capabilities, and skills

4+ years experience in a bank operations environment.Strong written and verbal communication skills in English.Demonstrated analytical skills, attention to detail, and strong organizational abilities.High client centricity with a solution-oriented approach.Proficiency in MS Office, especially MS Excel.Excellent interpersonal skills and ability to communicate clearly.Assertive in addressing and resolving open issues professionally.Adaptable to fast-paced, changing environments and able to work in global teams across regions and time zones, with flexibility for any shift.

Preferred qualifications, capabilities, and skills

Knowledge of Trade, Payments, and Cash products.University degree in a relevant field.