Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Primary Function

Manage the day-to-day letter operations of SMS Recovery department, ensuring compliance with federal, state and investor requirements in accordance with the established company policies and procedures. Assess the efficiency and effectiveness of business operations to continually improve structures, processes, and performance.

Principal Duties

Manage the letter process for SMS Recovery. Develop new letters, make revisions, and facilitate development with Compliance and Print Production to ensure accurate and timely implementation.Participate in planning and development of new processes, workflows and system enhancements as new acquisitions and clients are boarded and de-boarded, as it relates to letters.Ensure legally required Recovery letters and notices are sent timely and accurately.Manage Recovery letters processes for loan servicing transfers.Partner with the SMS Print Production team to ensure bulk letter processes are completed within required timeframes.Assist IT with data file requirements for bulk letters as needed.Collaborate with Recovery Management to develop written marketing initiatives and manage the campaign letters from inception through deployment.Performs related duties as assigned by supervisor.

Education and Experience Requirements  

Associates or Bachelor’s degree in Business; or equivalent work experience5+ years writing, editing and process development experience.5+ years mortgage servicing experience required, preferably in mortgage and/or post charge-off servicing.

Knowledge, Skill, and Ability Requirements  

Strong verbal and written communication skillsAbility to analyze information and business processes.Self-Motivated with strong attention to detail and excellent organizing skillsStrong problem-solving skillsAbility to work both independently and with a team.Proficiency with Microsoft products, especially Word and Excel

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

 

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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