Job Description

APPLICATION DEADLINE: February 10th, 2026

What is the opportunity?

As the Recoveries & Specialized Services officer, you will be responsible for the professional and efficient delivery of operational; administrative and processing responsibilities required to support the Unit’s collections activities via management of Repossession Litigation (Secured/Unsecured), Property Sales, Restructure & ODWO portfolios

What will you do?

Maintain/monitor assigned collection portfolio minimizing the bank’s sundry or loan losses.Maintain and effectively work a personal portfolio of outstanding client debt, ensuring activities are completed within guidelinesNegotiate on a case by case basis, a repayment schedule directly with the client by quickly assessing the file detail, the bank’s legal alternatives and the client’s ability to repayNegotiate and approve settlement in full arrangements within approved limits for personal and collection agency filesEvaluate the Bank’s position to decision the viability of litigationMonitor activity of accounts assigned to outside agencies, approve remittance/commission and ensure accounts are worked diligently as stipulated in contractUpdate personal portfolio with all pertinent information on all related systems and collection agency resultsResponsible for updating, management and execution the RBC Property Sales web site for Caribbean BankingLeads all sales activities for properties under mortgage enforcement with a vision to selling properties in the least amount of time for the most money, while ensuring the client experience is maintained.Responsible to help maintain contracts, reviews, SLAs with all RBC Collection vendors involved in the sales process for accounts under mortgage enforcement.Provides Operational Direction by identifying service improvement opportunitiesPlays an active role in building networks to capitalize on business, supports development and help build and grow the professional capabilities of the team and continuously improve the reporting and assessment of all third party vendors involved in the sale process of accounts under mortgage enforcement

What do you need to succeed?

At least 4 years banking experience in retail lending with at least 1 year experience in the area of Collections (Remedial/Problem Loan Management)Strong Interpersonal, Organizational, Communication and Analytical SkillsIn-depth knowledge of all applicable Credit & Risk Policies and Guidelines, procedures and practices, Folios etc.Basic knowledge of lending/securities and understanding of delinquency managementProficient with Bank technology including T24, RIBS, TS2

Nice-to-have

In-depth knowledge of all applicable Risk Policies and Guidelines, procedures and practices, Folios etc.Risk assessment and analysis skillsSound legal knowledge-base

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Opportunity to manage greater responsibilitiesWork in a dynamic, collaborative, progressive and high performing teamAbility to make a difference and lasting impact

Job Skills

Additional Job Details

Address:

Schottegatweg Oost:Willemstad

City:

Willemstad

Country:

Curaçao

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-03

Application Deadline:

2026-02-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.