Description

Retail Banking Operations Records Management Coordinator

Work with team that is responsible for overseeing Safe Deposit, Business Continuity, and Records Management. Position specifically pertains to the Records Management Coordinator (RMC) role as a single point of contact for the business line’s management of their records and inventories. RMC collaborates with the Business Records Manager (BRM) in overseeing and maintaining the required records management activities and processes. 

Partner with Corporate Records Management and assigned liaison to maintain a consistent working relationship and with Risk & Compliance to ensure consistency and compliance with CFG Records Management Policies and standards.Assists team with Safe Deposit and Business Continuity Planning duties when staffing needs are required. Travel will be required 25%+.

 Position Description: Provide advice and guidance to assigned teams on their management of their records and their appropriate classification, storage, and destruction. This includes records in any format or medium, including emails, files held on personal or shared drives and data stored in systems. Act as back up to the BRM and with RMC peers, Corporate Records Management team and assigned Team Records Champions

Responsibilities 

Records Classification, Inventory, Retention Schedule, Off-site Storage, Structure, Maintenance, Destruction Transferring Historical Records Appoint Champions Organizational Change and Risk 

Guide colleagues in identifying and classifying records to be processed as either High Risk or Secondary Records and which records are required to meet Legal, Regulatory and Operational requirements.Update the inventory to include all record types, including electronic, record and Information Security classifications per annual policy changes and at the time of major changes. Learn how the CFG Retention Schedule works to apply it to departmental records and process change requests for updates.Validate the existence of a central list of all records stored off-site including details of which team they belong to, their record type and record class code. Perform branch/office visits to ensure records are up to date and that all physical records are stored in conditions which will not cause them damage. Understand what a Destruction Hold Order (DHO) and Legal Holds in order to process in the event one is received. Complete annual destruction process to meet policy requirements to include High Risk Records destruction documentation.Ensure annual review is completed to certify current inventory of records.Delegate any tasks to assigned Champions, if applicable, but must take responsibility for overall policy compliance in their teams. Must complete the Policy training provided by the Corporate Records Management team and be responsible for ensuring their assigned Champions have received training. 

Education Requirements

High school degree required; Associate/bachelor’s degree preferred

Position Qualifications

Superior ability to multi-taskStrong PC Skills Working knowledge of Retail Banking applications, Iron Mountain Connect, and Microsoft Office 365Excellent communication and problem-solving skills High energy level and strong work ethicThorough understanding of overall strategic objectives for Consumer Banking and CFGSelf-Starter who can work independently and take initiative

Preferred Qualifications

Prior Records Management Experience

Hours & Work Schedule

Hours per Week: 40Work Schedule: 4 Days in Office- Monday-Friday 8:00am - 5:00pmTravel 25%

Pay Transparency

The salary range for this position is $51,709 - $65,150 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit  https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.