+ _Job title: Records Management and User Support Specialist_ + _Location: Budapest, Hungary_ + _Job type: Permanent, full-time_ + _Hybrid working_ **_About the job_** Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? We are currently on a journey transforming how we support our Global Regulatory Affairs (GRA) organization, and we are looking for passionate professionals to grow with us in this exciting phase. The Sanofi R&D Hub in Budapest is seeking a **Records Management and User Support Specialist** to drive the day-to-day execution of Global Regulatory Affairs (GRA) Central Operational Services and User Support & Records procedures. You will be responsible for a variety of important activities which drive the day-to-day strategy and execution of key regulatory processes. You will be collaborating with teams in Global Regulatory Affairs (GRA), with the central User Support Team to resolve important questions and activities related to use of our Regulatory systems, Records and the related processes. **Main responsibilities:** + Executing and improving various GRA User Support & Records procedures including Regulatory System / Data / Records support for Users + Facilitate the storage and retrieval of GRA’s electronic records, including responding to end user requests from Sanofi’s enterprise archive or other applications, analysing end user requests to increase efficiency + Driving the creation and implementation of new GRA User Support & Records processes & procedures, including being involved with User Acceptance Testing, Job Aid creation and training creation + Retrieve documents for in/out-licensing and associated due diligence processes + Create and maintain User Support & Records Management-related Quality Documents + Support the creation and maintenance of the GRA Records Inventory, and the transfer of records and data to and from partner companies + Partner with other GRA functions for User Support and Records-related activities, collaborate with ITS on initiatives related to migration, archiving, and decommissioning of GRA applications **Additional responsibilities:** + Driving the creation and use of measures and metrics for the applicable User Support & Records Management procedures + Identifying opportunities for improvement in regulatory information management (RIM) processes + Develop and maintain relationships with global User & Records Management representatives and teams across the Sanofi organization + Maintain a good understanding of the basics of the regulatory process in countries **_About you_** **Experience:** + 2+ years of relevant working experience, with track record in information management + Experience with process execution is preferred + Experience with internal or external customer support/service and/ or experience in the bio/pharmaceutical industry a plus **Knowledge, soft skills and competencies:** + Established ability to problem solve user process and data issues, demonstrated critical thinking + Collaborative team player with orientation towards building and maintaining effective relationships, strong culture awareness + A combination of interpersonal skills, operational process understanding, technical acumen, and project coordination skills + Understanding of the relationship between systems and electronic databases. + Ability to work under pressure, adaptability to change, solve problems and willingness to learn to drive to meet short deadlines and shifting priorities + Ability to communicate effectively, verbally and written, across varying functions and levels of management + Demonstrated continuous improvement mindset, with entrepreneurial spirit, dedicated and persuasive “can-do” attitude **Technical skills:** + Skilled in MS Office Suite + Experience with Veeva tools and or Veeva Vault/RIM is a plus **Education:** + Minimum Bachelor’s degree or equivalent **Languages:** + Excellent written and verbal communication skills in English **_Why choose us?_** + Bring the miracles of science to life alongside a supportive, future-focused team in an international work environment + Work from an "Office of the Year 2023" award winner with flexible home office policy + Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact + Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave + An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks + Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs) **Pursue** **_Progress_** **.** **Discover** **_Extraordinary_** **.** Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Discover our Code of Conduct (https://www.codeofconduct.sanofi/) , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying. \#Sanofi #SanofiCareers #joinSanofi \#jobopportunities #careeropportunities #sscjob \#Sanofi_Budapest_Hub #Budapest \#R&D #recordsmanagement #informationmanagement #usersupport #RIM \#LI-EUR #LI-hybrid **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)