Job Description

WHAT YOU’LL DO​

As a member of our Reception Team, you will be the first point of contact at our new, highly automated Distribution Center (DC) in Cheb, Czechia – set to open in late 2026 and spanning nearly 250,000 sqm, making it the largest in our global network.

In this role, you will ensure a safe, professional, and welcoming environment through effective visitor management, safety compliance, and administrative coordination. You will also support emergency procedures, maintain accurate records, and collaborate across teams to uphold safety and operational efficiency. The key responsibilities include:

Welcome and manage visitors, contractors, and employees at the DCVerify credentials, issue passes, and share safety guidelinesHandle calls, emails, and general inquiriesConduct travel bookings and support in office managementMaintain visitor and delivery recordsSupport emergency procedures and incident reportingManage safety supplies and office materialsHelp ensure alignment with security and compliance standards

WHO YOU’LL WORK WITH​

You will work closely with various departments to ensure smooth administrative coordination within the DC as well as safety compliance. Your key partners will include:

DC colleagues & external visitorsExternal service partnersHuman Resources Safety & Security

Qualifications

WHO YOU ARE​

We are looking for people with…​

Previous experience in a customer-facing or service-oriented roleExcellent interpersonal and communication skills, with a professional and approachable mannerStrong service mindset and a welcoming attitudeProficient in Microsoft Office and general administrative toolsBusiness fluency in both Czech and EnglishExceptional attention to detail, with strong planning and organizational skills

And people who are…​

Customer-focused, with a positive and helpful attitudeProactive and able to anticipate needs before they ariseAdaptable and open to change in a dynamic environmentOrganised, reliable, and solution-oriented in daily operations

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

Employee discount card, usable for all H&M Group brands both in stores and onlineInclusion in the H&M Incentive Program (HIP)Work-life balance & a unique company culture and values

Additional Information

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

This is a full-time role located in Cheb, Karlovy Vary Region, Czechia with a local contract.

Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 15.08.2025. Due to data policies, we only accept applications through the career page. ​

Take the next step in your career together with us. The journey starts here.​

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​