Luxury Senior Living Communities

  In Kendall, Homestead, Coral Gables & Weston

 Is looking for

 

 Receptionist

 for the

 

 Palace at Home

 Joint Commission Accredited, 2011 

16025 Emerald Estates Dr. Davie, FL 33331

 

The #1 Priority of this position is… 

Responsible for ensuring that the agency maintains high standards in reference to all customer service issues. 

 

Essential Duties & Responsibilities 

Responsible for answering all incoming calls following The Palace protocol. Maintaining tracks of all clients’ issues and the responsibilities party for following up. Conducts random telephone surveys in order to maintain the level of customer satisfaction. Responsible for all outgoing mail and the distribution of incoming mail. Responsible for distributing all incoming faxes. Must forward main line to Answering Service/Voicemail at the end of the day.

Any other task assigned by Management.

Qualifications

High school degree or equivalent required.

Home Health or Clinical Terminology experience preferred. 

The Ideal Candidate 

 

Responsible, always on time, resourceful, very accurate and detail-oriented. Flexible as to work schedule. Must be available to work on weekends, holidays and in emergency situations. Must be able to work under pressure and multi-task.  Self-motivated with a strong work ethic and the ability to work independently AND as a team member.

Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.

 

 

#ZR