Overview

Under the direct supervision of and collaboration with the Audiologist, the audiology assistant will assist with preparation of patient care, manage the life cycle of device/accessory ordering/delivery process and ensure appropriate education is provided to the patient with essential documentation conducted within the EHR.
Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Responsible for Audiology phone calls and scheduling of appointmentsVerifies hearing aid insurance benefitsPlaces hearing aid orders through the manufacturersOrders clinic supplies and replenishes supplies as needed Troubleshoots and performs minor repairs to hearing aids, earmolds, and other amplification devices, and instructs patients on proper use and care of these devices as allowed by state licensure lawsResponsible for preparing devices and accessories for manufacturer repair, including all associated paperwork and device trackingResponsible for verifying and maintaining inventory, including documentation of repaired devices and statusPrepares unassembled hearing aids prior to hearing aid deliveryResponsible for completion of purchase contracts and preparation of delivery foldersReviews the Hearing Instrument Purchase Contract with patient on day of hearing aid fittingAppropriate documentation of essential device and accessory information into EHRVerifies accuracy of manufacturer invoices and prepares them for processing prior to submitting to leadershipResponsible for daily cleaning and stocking of exam and testing roomsSchedules and tracks annual calibration and any additional repair appointments for equipment and obtains purchase order informationResponsible for updating POs biannuallyPerforms scanning for the audiology departmentAssists patients with direct connectivity issues with their cell phonesPrepares supplies and devices for patient pickup as neededResponsible for timely management of audiology in-basket in the EHRPrepares necessary billing forms and assists with charge tracking and validationEnters charges on the Chargeable Schedule for hearing aid repair and supply payments made on dates when patients do not have an appointment

EDUCATION AND EXPERIENCE  

High School Diploma or GED, required

Associate degree in Hearing instruments or Bachelor’s Degree in Communication Disorders Sciences preferred

CERTIFICATION/LICENSURE                    

Assistants Certification in Audiology C-AA or Occupational Hearing Conservationist (OHC) Certification preferred

                                    

ADDITIONAL REQUIREMENTS

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet to moderate.

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

SPECIAL PHYSICAL DEMANDS

Ability of lift up to 50 lbs occasionally, and/or up to 25 lbs frequently

Ability to see

Ability to hear alarms/telephones/normal speaking voice