**Job Title** Receptionist **Job Description Summary** Responsible for front desk and office support operations for commercial services efficiently and effectively. **Job Description** **ESSENTIAL** **DUTIES** **AND** **RESPONSIBILITIES** **Greet** **/** **Direct** **All** **Visitors** + Provides an elevated level of care as they engage with customers, guests, and clients. + Proactively greets familiar faces with a smile and using their name. Wishes them well with their day.Helps, as needed. + Able to confidently answer Frequently Asked Questions. + Answer questionsregardingwayfinding - Strong knowledge of the workplace andescortsend-users to their destination, within reason. **Badging** + Ensuresthat everyone who enters the building is authorized. Each entrant into the workplace should have a visiblebadge.If they do not, the Receptionist will need to ask the individual to stop and register. + Assistscontractors, new hires, and current employees with badging needs. Assign loaner badges as needed **.** + Welcomesandcheckscustomers,guestsand clients in and ensure guests connect withhost.Assistguests with check-in using iPads. + Assistwith vendors signing in and connecting them with the correct POC with Intuitive. **Manage** **Phones** + Answers incomingcalls with a warm greeting. + Utilizes candid responses for answering calls, routing calls, etc. + Usesstandard languageand escalation protocols for answering and directing phone calls. **Other Tasks** + Assistwith event support – Event set up,catering setup,etc + Ensureslobbyarea is presentable - Ensuresthe space is tidy, free of clutter and safety hazards. Submit work orders as needed based on inspection of the lobby. + Ensure content on lobby monitors are updated daily with meetings, schedules, etc. Working onadditionalcontent on monitors such as employee Birthdays/Anniversaries, etc. + Receptionists to work with Senior Workplace Experience Manager on hospitality programs + Generate proactive work orders forthebuilding.Minimumrequirement for proactive work order generation is 5 per week. + Receives incoming USPS mail and ensuresit'srouted to the shipping and receiving associate. + Providesadditionaladministrative tasks, as needed, throughout the workday. + Knowledgeable on Lost & Found protocol andsupportswhere needed. **PHYSICAL** **CONDITIONS** While performing this job, the employee may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; and be regularly required to walk, talk, and hear. **REPORTING** **RELATIONSHIP** Role will report to the following: + Senior Assistant Facilities Manger **METRICS** Role will be evaluated on the following: + Positiveattitude + Professionalism + Efficiencyanddependability + Organization + Customerserviceandpeopleskills + Deskandphonecoverage + Turnaroundtime + Accuracyofanalysis + Timelinessofanalysis + Vendormanagement **BACKGROUND** **AND** **EXPERIENCE** + Post-SecondaryEducation + 0-3+years ofexperience inareceptionistoradministrativesupportrole + Frontdeskand/orofficeexperienceaplus **COMPETENCIES** + Strongwrittenandoralskills + Basiccomputerskills,strongMicrosoftOfficeSuiteskillsaplus + Abilitytoplan,organizeandmanageprocesses + Basicknowledgeofofficeadministrativeduties + Abilitytofollowinstructionsandprocedures Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $21.25 - $25.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”