At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Key Responsibilities

Visitor Management: Receives and announce guests, maintain visitor logs, and ensure the lobby area remains pristine and professional.

Mail & Logistics: Sort and distribute daily mail/packages; coordinate outgoing shipments (FedEx, UPS, etc.) and courier services.

Administrative Support: Assist the admin team in the coordination of daily events and support onboarding processes. Also support the admin team in administrative matters.

Supply Management: Manage the inventory of office and technical supplies. You are responsible for preventing both stock-outs (running out) and over-ordering. Place orders and maintain data and analytics.

Budgeting: Manage the petty cash and supply budget with strict adherence to financial limits.

Ticketing System & Workflow Triage

Ticket Dispatch: Monitor the team’s ticketing queue (ServiceNow). Review every incoming request for completeness before assigning it to the appropriate team member.

Quality Assurance: Reject or query tickets that lack necessary details, ensuring the technical team only receives actionable requests.

SLA Enforcement: Track ticket ages against our Service Level Agreements. Alert the Team Lead immediately when tickets are at risk of breaching deadlines.

Data Analytics & Business Reporting

Performance Dashboards: Create and maintain spreadsheets tracking Key Performance Indicators (KPIs), such as call volume, ticket resolution times, and visitor density.

Trend Analysis: Analyze data to identify peaks in workload or supply usage and present specific recommendations to the Team Lead to optimize resources.

Inventory Audits: Perform monthly reconciliation of physical inventory vs. usage logs to identify waste.

Requirements

Experience: Minimum 3+ years of experience in administrative management, office operations, or a senior reception role.

Technical Proficiency:

Required: Advanced proficiency in Google sheets (PivotTables, Conditional Formatting, Formulas) for reporting.

Operational Mindset: Demonstrated ability to create processes.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.