Job Title

Receptionist

Job Description Summary

We're looking for a Receptionist to join our team working at one of our client sites in London, Shoreditch. The purpose of this role is to ensure effective and customer focussed service is provided, to develop relationships with clients and occupiers, and support the Facilities Team with the day to day operational running of the property.

Job Description

This position plays a key role in delivering a high standard of front-of-house service within a corporate environment. As the first point of contact for clients, visitors, and internal teams, you will provide exceptional customer service, maintain a professional and welcoming reception area, and support day-to-day office operations.

Core Responsibilities:

Provide high-quality customer service to both internal and external customers

Meet and greet all clients/visitors in a friendly and professional manner

Develop positive relationships with clients, management, and service providers

Proactively assist clients and respond to recurring or sensitive concerns, in line with all site rules and regulations

Respond to client and customer needs, coordinate resources, and proactively provide solutions and recommendations

Respond to emails and answer calls in a timely and polite manner

Manage the Reception store and notify the Facilities Coordinator when supplies are required

Register, collect, and escort all visitors and issue/retrieve visitor passes

Coordinate meeting room bookings, arrange meeting room stationery, and order tea/coffee or catering for business meetings as required via the on-site caterer

Assist with event and meeting venue set-up and coordination as requested

Handle mail: collect, distribute, and send mail/packages; book couriers; and maintain records for invoicing purposes

Report all Facilities and Health & Safety issues to the Facilities team

Monitor outsourced contractors on an as-needed basis for safety and security purposes

Ensure the reception area is clean, tidy, and presentable at all times

Qualities and Personal Attributes:

Experience working as a receptionist in a corporate or hospitality environment

Extremely strong customer service skills

Strong anticipation and analytical abilities, with problem-solving aptitude in a busy environment

Excellent communication skills and the ability to interface at all levels

Proficient in Microsoft Office and commonly used IT programmes (e.g., Teams)

Awareness of workplace safety and health practices

Working Hours:
40 hours per week. Core hours are 8:00am to 6:00pm, Monday to Friday, worked in shifts across the team. Occasional out-of-hours work may be required to support events.

INCO: “Cushman & Wakefield”