Real Assets Client Service - Associate Job Reference: 2025-4491 Location: Mumbai Category: Sales and Relationship Management Solution: Private Assets Role Category: Hybrid Apply Real Assets Client Service - Associate Share Your Team ResponsibilitiesWe are seeking a Client Service Associate to join our Client Service team within MSCI’s Client Coverage Organization. The Global Client Service Team is comprised of skilled financial professionals who provide first-tier support to clients across the world. As part of this global network, you will play a key role in ensuring our clients receive timely, high-quality service and gain maximum value from their MSCI solutions. In this role, you will be responsible for addressing a wide range of access related, methodology, usage, interpretational, and technical queries related to Real Assets Market Data and Portfolio Services products. You will support clients across the EMEA region, focusing on proactive engagement throughout the client journey, from onboarding and adoption to ongoing usage and relationship health.Client interactions will primarily occur via email and telephone, requiring strong communication skills, problem-solving ability, and product knowledge.
As a Client Service Associate, you will collaborate closely with Senior Client Service colleagues, as well as partners from Sales, Client Consultant, Product Management, Program Management, Data, and Research teams, to deliver a seamless client experience. Your work will directly contribute to strengthening MSCI’s long-term client relationships and overall client satisfaction.Your Key ResponsibilitiesProvide premium service to assigned accounts, ensuring high levels of client satisfaction and engagement.Build and maintain strong relationships by proactively sharing updates on product enhancements, new releases, and relevant announcements.Manage client expectations effectively and take full ownership of support issues through to resolution.Support the Client Coverage teams across Europe, the Middle East, and Africa (EMEA) to enhance the overall client experience.Contribute to service reviews, service plans, and renewal initiatives in collaboration with account managers and other stakeholders.Respond to detailed client inquiries regarding MSCI Real Assets products, including Market Data, Portfolio Services, RCA, Portfolio Climate Insights, Portfolio Income Insights, and others.Provide onboarding, product training, and walkthroughs for clients to ensure full adoption and understanding of solutions.Liaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately.Champion process improvements to drive efficiency, scalability, and best practice adoption within the client service function.Participate in and contribute to projects that enhance operational excellence and client engagement.Stay informed about MSCI product updates, methodology changes, and new product launches.Your skills and experience that will help you excel2-5 years of work experience; Relevant experience is a plus.Excellent written and verbal communication skills in English, with the ability to clearly explain complex concepts and methodologies to clients and senior stakeholders.Demonstrated problem-solving and analytical skills, with proficiency in Microsoft Office and confidence in handling data-driven tasks.A self-starter with high motivation, accountability, and the ability to work both independently and collaboratively in a fast-paced, global environment.Proven ability to manage multiple client issues simultaneously and maintain focus until resolution.Comfortable working across diverse teams and cultures, with a genuine appreciation for global collaboration.Bachelor’s Degree in any discipline (required).Master’s degree in finance, or professional certifications such as CFA, CAIA, or CA (preferred)Prior experience in client facing role, preferably within financial services domain. Working knowledge of Salesforce and Gainsight (preferred).Familiarity with AI tools and digital productivity applications.About MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.Flexible working arrangements, advanced technology, and collaborative workspaces.A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Sales and Relationship Management

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Private Assets

Bring integrated intelligence to private markets

MSCI provides integrated intelligence for private markets, bringing together data, indexes and analytics across the full spectrum of private asset classes.

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Quotes from Vincent Ku, Nitesh Rajpal, Jane Chipfakacha

“The role of my team is to help our clients configure and customize MSCI’s solutions to their unique requirements.

It’s a great collaborative effort, and a great opportunity for us to learn more about our clients’ needs.

Vincent Ku Sales and Relationship Management View Profile

“I'm a lifelong learner.

At MSCI I'm fortunate to have the company support me with continuous learning opportunities such as pursuing industry-leading certifications like CFA and FRM. I believe having the desire to learn automatically translates into professional growth and success.

Nitesh Rajpal Sales and Relationship Management View Profile

““I aim to be approachable and relatable.

I was once was fresh out of varsity without a lot of knowledge of finance, so I extend the same grace and understanding to my team. Everyone learns, communicates and connects differently and that’s what makes us stronger. My own mentor always has time to take a call from me and offer guidance, and that support has been life changing, career altering. I want to provide the same for my team.” 

Jane Chipfakacha Sales and Relationship Management View Profile Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. 

National Pension System (NPS) 
Voluntary Provident Fund (VPF) 
Provident Fund

Healthcare benefits, including:

Health, accident and life insurance  Emergency Ambulance service  Health checkup  Tele-Medicine  Inclusive Health & Wellbeing benefits

 

Daycare benefit (creche) 
Pregnancy care program 
Maternity kit
Pet Care

Development opportunities

At MSCI career paths are multi-directional, and we believe that new and challenging experiences drive both professional growth and business success.

Everyone here is responsible for leading their own development and we’re here to support and guide you every step of the way. Whether that means deepening your expertise, moving across teams, or stepping into leadership, you’ll have access to internal mobility, learning and skills development, stretch opportunities and mentoring. 

Discover more about how you can grow your career at MSCI

Mumbai

12th Floor
Nesco IT Building No. 3, Nesco IT Park
Nesco Complex
Goregaon (East)
Mumbai 400063
India

 

MSCI has been named as one of LinkedIn's Top Companies 2025 in India. Learn more about this recognition.

Our LEED-certified Mumbai office is in the Nesco IT park, with amazing views of the Aarey forest and good connections to both public transport and the highway. As the largest MSCI office, a wide variety of teams are represented here, from Technology and Data Operations to Research, Finance, and Sales and Relationship Management. You’ll also find that we’re well-equipped with collaboration spaces, breakout zones, a cafeteria and relax rooms, as well as a gym for those looking to exercise before work. Learn more about our offices in India.

Read our Equal Opportunity Policy.

 

Recruitment process Apply online

First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you. 

Talk to our recruiter

If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.

Interview with our team

If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role. Read our interview top tips.

Make your decision

If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board. Learn more about our onboarding experience.

Real Assets Client Service - Associate Job Reference: 2025-4491 Location: Mumbai Category: Sales and Relationship Management Solution: Private Assets Job Level: Associate Job Type: Full-Time Role Category: Hybrid Apply now Related roles Related Articles View All Mar 31st 2023 3 Questions with… Vincent Ku

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