Description The Digital Innovation and Operational Services Chapter is a global team in RD that focuses on internal improvement: increasing productivity efficiency and the ability of the RD organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems harmonizing processes tools and business practices and building connections across geographical and organizational silos. We are seeking a RD Enterprise Tools Operations Specialist to join our global support team. You are well organized and detail-oriented. You will be the reliable service provider handling critical system requests within our core business tools ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. This role isn't just about clicking buttons though. In addition to providing daily support to scientists it's about learning our business processes well enough to break it down and help us automate the tedious parts. If youre an execution-focused individual with a knack for process improvement data and technology you'll fit right in. Come help us digitize automate and streamline the administrative burden so our scientists can focus on science! This role requires building organizational know-how-understanding who our internal customers are how they work and solving problems in a way that anticipates their support needs. You are quick in learning new software systems and tools enjoy helping your coworkers every day and are motivated to innovate internal processes to automate tasks you will fit right into our team! Key Responsibilities As a part of a global centralized expert support team execute enterprise tool system tasks based on RD customer requests leveraging expert knowledge of business tools compliance requirements and RD teams and processes. Execute RD System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards. Provide Timely Expert Support: Offer professional empathetic and quick solutions to RD operational issues and system problems. Expert in our Global Business Applications: Act as the subject matter expert for one or more complex RD business applications. Specialize in RD Processes: Develop deep expertise in key processes e.g. records management lab data change requests for high-accuracy execution. Maximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for RD scientists. Anticipate Customer Needs: Build organizational know-how of RD roles and priorities to deliver proactive system support. Maintain Global Service Excellence: Demonstrate a strong collaborative customer service mindset within a diverse global team. Drive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement. Automate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on RD staff. Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated RD processes supporting audits and data retrieval. Requirements: Education: Bachelors degree preferably in a technical scientific or business discipline. Experience: 2 years of professional experience in an operations technical support or system administration role or equivalent academic projects / internships Language Skills: Excellent written and verbal English Language skills are required to support our global organization. System Proficiency: Ability to quickly learn new software systems and processes is essential. Prior experience in enterprise business applications is desirable e.g. Electronic Document Management Systems Learning Management Systems or Project Management tools. Education and experience in data structures databases automation scripting AI prompt engineering and/or development of AI agents is desirable Tools : Experience with SAP Cornerstone Google Suite and Office Suite is a plus. Execution Focus: A proven ability to complete complex detailed tasks accurately and efficiently. You have a rigorous and detail-oriented approach to following established processes. People Skills: Demonstrated ability to work well with others in a hybrid virtual and global team environment Skills technical support, system administration, SAP, document management system, learning management systems, project management tools, Google suite, office suite Top Skills Details technical support,system administration,SAP,document management system,learning management systems,project management tools Additional Skills & Qualifications Execution Focus: A proven ability to complete complex detailed tasks accurately and efficiently. You have a rigorous and detail-oriented approach to following established processes. People Skills: Demonstrated ability to work well with others in a hybrid virtual and global team environment Experience Level Entry Level Job Type & Location This is a Contract position based out of Oro Valley, AZ. Pay and Benefits The pay range for this position is $32.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oro Valley,AZ. Application Deadline This position is anticipated to close on Feb 2, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.