Nice to meet you! I'm Shweta Malhotra (https://www.linkedin.com/in/shweta-malhotra-46bb951a/), a Talent Partner at LeadDesk. Together with Jarno Tenni, (https://www.linkedin.com/in/jarnotenni/) our VP of Engineering, we are strengthening our Engineering team in Helsinki/ Lappeenranta. It means we need your help and can't wait to welcome our new R&D Care Manager What's in it for you  + You will play a key role in responding to client needs that require R&D by ensuring your development and QA teams deliver improvements and fixes to complex products.  + You'll be working closely with cross-functional teams to ensure alignment with our strategic vision.  + Opportunity to enhance your skills and advance your career in a dynamic and fast-paced environment.  + Join a publicly listed SaaS company that develops its own technology and is committed to innovation.  + Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting.  What you can expect as a R&D Care Manager at LeadDesk + Lead and manage two R&D teams consisting of approximately fourteen professionals, requiring strong leadership, organizational, and people management skills. + One team focuses on care and maintenance of products, while the other team is responsible for Quality Assurance (QA) and releases. + The primary stakeholders for this role are internal client-facing teams but it also requires regular/weekly cooperation with external clients + The main responsibility is to prioritize and coordinate client demands effectively, ensuring that all deliverables are completed in the correct order and to a high standard of quality. + Oversee the delivery of team outputs, ensuring alignment with defined requirements, quality standards, and stakeholder expectations. + Provide regular updates on R&D progress, including weekly status reports and other communications as needed by leadership or stakeholders. + Process and tool development to ensure efficient deliveries now and in future This is where the match happens Must-haves + Strong sense of ownership over delivery, including accountability for meeting deadlines and managing product releases. + Customer facing experience + Proven leadership experience in Software Development or Quality Assurance, with a comprehensive understanding of modern development practices and methodologies. + Demonstrated experience in line management and people leadership, including coaching, performance management, and team development. + Ability to succeed in a dynamic, fast-paced environment and adapt effectively to changing priorities. Ability to shift focus between multiple client needs, projects and people. + Proactive and collaborative leader with the ability to engage effectively across internal teams, external partners, and key stakeholders. Nice-to-haves + Experience working in an international SaaS company, ideally serving enterprise customers across multiple markets. + Proven track record of managing distributed and hybrid teams across different locations with a mix of internal and external resources + Experience in leading or contributing to organizational change initiatives, including process or structural transformations + Experience in Customer Success Management (CSM) or similar customer-facing role. + Strong background in Quality Assurance (QA). Practicalities + Your location: Helsinki  / Lappeenranta. + Work permit in Finland  + Start date: As soon as possible  + Work model: Hybrid (3 days a week at the office) + Working hours: Flexible  + Employment: Full-time and permanent What's next We can't wait to meet you! Apply today or latest by 30th Jan'25 For more information, please reach out to Shweta from the Talent team by email: shweta.malhotra (at) leaddesk.com. LeadDesk briefly At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents. When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeader We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.