It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Healthcare Manager at QuickSTAT, your primary responsibility is to ensure the success and satisfaction of our key customers. You will play a crucial role in building strong, long-lasting relationships with clients and act as their primary point of contact within our organization. The Air Logistics Healthcare Manager position is a vital link between QuickSTAT and our valued customers, serving as their dedicated advocate and ensuring their needs are met with utmost dedication and efficiency. 

How you create impact Customer Relationship Management: Build and nurture strong, long-lasting relationships with key customers. Understand their business needs, challenges and goals to provide personalized support and guidance.Customer Success Planning: Develop customer success plans, outlining clear objectives, milestones, and timelines to achieve customer goals. Regularly review progress with customers and adjust plans as neededIssue Resolution: Act as the first point of contact for customer inquiries, issues, or escalations. Collaborate with internal teams to address customer concerns promptly and effectively.Product Expertise: Develop a deep understanding of our products/services and stay up-to-date with product enhancements and features. Provide product demonstrations and training to customers as needed. Renewals and Upsells: Proactively identify opportunities for account growth and expansion. Collaborate with the sales team to drive renewals and upsell additional products or services.Customer Feedback: Gather customer feedback and insights, and share them with relevant internal teams. Advocate for customer needs and contribute to product/service improvements. Customer Health Monitoring: Continuously monitor customer health metrics to identify potential churn risks and take proactive measures to retain customers. Customer Advocacy: Serve as a customer advocate within the company. Champion the customer's voice and requirements during intern What we would like you to bring Understand and control Client specific requirements/shipments via QuickTrack. Ensure adequate training for all team members to maximize the use of QuickTrack. The Lead Screens and Bucket systems managing shipments is the responsibility of the CRM’s within their team.Complete and send client reports (Daily, KPI’s, QBR’s) in accordance with specific client requirements/agreements. Complete formal investigation reports and associated CAPA reports in accordance with the Company SOP. Maintain the IR & CIR Log per Branch Requirements. Attend Monthly CIR Meeting and present on Managed Business Support Unit, focusing on Client issues & Support requirements. Ownership of all live shipments. • Understand the Company Escalation SOP. Undertake client visits as requested by clients and the commercial group. What's in it for you

As QuickSTAT, a Kuehne+Nagel company, we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

 

QuickSTAT participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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