Customer Service Communication Experience Do you have prior experience providing customer service support—particularly in situations where a customer may be upset or frustrated? 1.We’re looking for someone who can actively listen, remain calm and professional, and communicate solutions clearly—whether by phone or email. Our team handles post-sale issues, and while most customers are respectful, some conversations can be challenging. 2. Experience with Communication Platforms Are you comfortable using communication platforms such as Salesforce and Outlook? Outlook experience is required for this role. Familiarity with Salesforce is a plus, but not mandatory. Please ask the candidate to share which platforms they’ve used in previous roles and how they used them to manage customer and internal communications. I am looking for candidates who are organized and proficient in digital communication tools. As a Queue Management Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written. Part of your day-to-day tasks include: • Employee will manage the case ques for the product in your area (Water Mechanical or Special Hazard). o Work on site daily to get ques empty by EOD o Re-route cases to the correct business segment o Implement improvement processes for que management How you will do it: • Use internal databases for que management and allocation • Check the ERP system for availability and verification of correct que • Communicate with team members on statuses and areas of concern • Communicate with supervisor/manager on urgent orders that need escalation What we look for: Required • Previous knowledge of que management • Attention to detail Preferred • Previous knowledge of inventory programs • Excellent verbal skills and written communication • Knowledge of Microsoft Office Hybrid - mix of worksite/office and remote Hours 7:30am -4:00pm ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.