Join a high-performing team dedicated to improving Chase’s self-service experiences for millions of customers. As an Analytics Senior Associate, you’ll leverage your analytical expertise to shape digital strategies and drive impactful outcomes. Collaborate with talented colleagues across Product, Tech, and Design to deliver actionable insights and innovative solutions. Grow your career in an environment that values data-driven decision making and continuous learning. Be part of a team that empowers you to make a real difference in the customer experience.

As an Analytics Senior Associate on the Digital Analytics Customer Experience Team, you will support a broad portfolio by using data to provide recommendations that enhance the customer experience and build long-term, profitable relationships. You will analyze behavioral data, define OKRs, develop and measure A/B tests, and answer strategic analytical questions. Your work will involve creating analytical plans, delivering clear and compelling analysis, and building partnerships across teams. You will help drive improvements to Chase’s web and mobile platforms, impacting millions of customers. Your expertise will be key in shaping the future of digital experiences at Chase.

You will serve as a subject matter expert in behavioral and customer journey data, providing consultation to the broader Data & Analytics organization. The role offers opportunities to influence business outcomes through deep-dive analysis and strategic recommendations. You’ll work with advanced analytics tools and collaborate with cross-functional teams to implement best practices. Your contributions will help foster a culture of experimentation and data-informed decision making. This is a unique opportunity to grow your skills and make a significant impact on Chase’s digital products.

 

Job responsibilities

Analyze, visualize, and tell compelling stories through data about digital customer behaviorsIncrease data-informed decisions through establishing partnerships, best practices, and clear communicationsCreate experiment and analytical plans to measure the customer impact of new strategiesIdentify opportunities to drive business outcomes through OKR development and deep-dive analysisProvide consultation for the broader Data & Analytics organization as an expert in behavioral and customer journey dataDevelop and measure A/B tests to inform strategic decisionsDeliver actionable analysis in clear and compelling terms to stakeholders

Build relationships with Product, Tech, Design, and other teams to drive outcomes

 

Required qualifications, capabilities, and skills

Detail-oriented and structured thinker with a passion for analyzing data and providing actionable insightsAbility to organize complex business problems and translate into analytical plans and execute with high qualityStrong communication and presentation skills to deliver insights to executives and partner with other teamsProficiency with SQL.Experience with web analytics.Bachelor’s degree required.

 

Preferred qualifications, capabilities, and skills

Degree (preferred in data science, mathematics, statistics, econometrics, engineering, or related fields).3+ years of experience analyzing customer experiences or digital products/usage.Experience with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics.Experience working with Big Data environments (Hadoop, Teradata, Snowflake).Experience with A/B testing.Strong slide-writing and presentation skills to deliver analytical insights.