Leverage your analytical expertise and business acumen to uncover innovative strategies that enhance our customers' experience while streamlining loan servicing costs.

As a Quant Analytics Lead on the Home Lending Servicing Data & Analytics Team, you’ll collaborate with stakeholders in the Home Lending division in formulating quantifiable goals and developing strategies and experimentation to achieve these goals. You will lead execution of KPIs, trend analysis, dashboards and analyses including segmentations, optimizations and other techniques to improve business function performance, new product development and better customer experience. 

Job Responsibilities:

Synthesize data from a number of different sources to identify meaningful trends and patterns that will help mortgage operations improve the overall customer experiencePerform data discovery work to manipulate and analyze complex, high-volume, high-dimensionality data from varying sources to help develop various types of data-driven Home Lending products/initiativesWork closely with business partners to help identify opportunities to improve operations and employee efficiencyConvert data to actionable insights and leverage data visualization tools to effectively tell a storyExtract data from various sources using SQL queriesIdentify opportunities with AI and Large Language Models (LLM) to improve processes within Data & AnalyticsWork directly with business partners across multiple channels to evaluate needs, develop end-to-end solutions, and implement those solutions within budget, control requirements, and SLAsCollaborate with IT groups to design infrastructure

Required qualifications, capabilities, and skills:

Bachelor's degree in a quantitative, analytical, or related field6+ years of experience in an advanced analytics role Strong SQL knowledge, including complex queries, stored procedures, etcExperience with relational databases and query optimization to pull and summarize large datasets with focus on efficiencyCapable of defining metrics, evaluating results, drawing conclusions and insights to design and recommend system or process improvementsCritical and analytical thinking with a data-oriented mindsetAbility to develop advanced data visualization and presentationsExcellent written and verbal communication skillsUnderstanding of Mortgage Servicing and Default operations

Preferred qualifications, capabilities, and skills:

Advanced analytics experience, with preferred knowledge in one or more of these tools: SSRS, Power BI, Tableau, Python, AlteryxFunctional industry experience in operations, marketing, credit/risk, or financePrior experience leading data or analytic projects. Leading prior teams is preferred