Requistion ID: 80327
Dentsply Sirona ist der weltweit größte Anbieter von Dentalprodukten- und technologien und unterstützt Zahnärzte und Zahntechniker dabei, eine bessere, schnellere und sicherere Versorgung in allen zahnmedizinischen Bereichen anzubieten. Wir sind stolz darauf, bevorzugter Partner für Zahnarztpraxen, Kliniken, Dentallabore und autorisierte Vertriebshändler weltweit zu sein. Der Hauptfirmensitz von Dentsply Sirona befindet sich in Charlotte, North Carolina. So fortschrittlich die Zahnmedizin heute auch schon ist, unser globales Team wird die unglaubliche Entwicklung in der Dentalmedizin und die moderne Patientenversorgung auf globaler Ebene weiter vorantreiben. Unsere Aktien sind an der US-Technikbörse NASDAQ unter dem Kürzel XRAY notiert. www.dentsplysirona.com.
Quality Specialist Complaints (m/f/d)
Time limited contract for 2 years
We are currently looking for a Quality Specialist (m/f/d) to join our Complaint team in Bensheim. This position is responsible for ensuring our products meet the established quality standards and industry benchmarks. Additionally, this position monitors processes and inspects product goods and services; identifying and proposing improvements to enhance operations, ensures reliability of systems, and minimizes downtime, errors and defects.
You will work in an international environment alongside enthusiastic people. You will have a central function and represent Dentsply Implants Premium stock products as part of a global team to optimize the complaint workflow. This is a temporary position based in Bensheim, Germany and reports to the Complaint Manager within our Quality Assurance department.
Key Responsibilities
Support all QA related activities related to the product life cycle for products where Dentsply Sirona is the legal manufacturer. Support and actively contribute to local and global projects for optimizing processes and improving efficiency. Ensure compliance with legal reporting obligations, in collaboration with other departments, as needed. Assist in the preparation and submission of regulatory filings and investigation reports. Investigates and resolves quality issues by conducting root cause analysis and implementing corrective and preventive actions (CAPAs). Support internal and external audits in the complaint handling procedure to ensure compliance with quality standards and regulations. Collaborates with cross-functional teams, including R&D, manufacturing, and regulatory affairs, to ensure quality standards are met throughout the product lifecycle. Fosters professional interactions with internal and external stakeholders through various communication channels, enhancing business relationships. Reports product complaints in accordance with the company’s complaint handling process. Adhere to company and departmental policies and administrative requirements Performs other duties as assigned or require to support business as needed
Requirements And Qualifications
Education: Bachelor’s degree in engineering or a related field is preferred.
Years and Type of Experience
Strong understanding of Quality standards, preferably ISO 13485, MedTech and other relevant industry regulations. Ideally experience in handling customer complaints, quality management system and tools for data processing. Excellent knowledge of MS Office and data management systems. Knowledge of risk management, CAPA, and root cause analysis methodologies is a plus. Strong analytical skills to support complex projects and identify opportunities for process optimization. Strong communication skills in English, both written and spoken.
As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligable for a variety of employee benefits, such as:
30 days' annual leave, flexible working hours with the option of mobile working and aCompany sports attractive company pension scheme. Our subsidized company restaurant, employee parking spaces and company sports are available to you.
You will also receive intensive induction, further training opportunities and access to LinkedIn Learning. Take advantage of personal and professional development opportunities through our global mentoring and coaching program. Benefit from the advantages of the JobRad and make your commute to work environmentally friendly and healthy. Our employees are important to us: we offer an extensive, global employee assistance program with a wide range of benefits.