Job Overview The Quality Rework Specialist is responsible for processing all returns, all retains, and any damaged product. Job Responsibilities + Facilitate SAP transactions, including: Hold and release pallet tags, Cycle count tags, Separate pallets and tags for orders applied by GLC production scheduler. + Safely operate forklift, including: Get product samples ready to be sent, Track and stage rework, Track and release product holds, Set-up pallets of product for employee cheese sale. + Process and coordinate the dispersal and product disposition of all returns. + Process all rework through MES. + Disperse cheese from the aging and hold report(s) and damaged cheese from shipping dock. + Identify and communicate operational and shipping alerts when there is a discrepancy. + Enter all returns and cooler damaged product into access data bank for trending. + Assist with product retain reviews. + Participate on the mock product recall team. + All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures. + All GLC employees are expected to produce and promote our products and services in a manner that exceeds the quality and value expectation of our customers and consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program. + Other responsibilities as assigned by the manager. Required Education and Experience + Associate’s degree in a business or a technical field and/or 4 years experience or more in a lab or quality setting. + Basic understanding of chemical and physical processes relating to cheese and packaging quality. + Experience in SAP or other ERP system. + Proficient in Microsoft Office. + Ability to Operator Powered Industrial Trucks (forklifts). + Ability to make decisions based on standard practices. + Ability to handle multiple tasks, troubleshoot and problem solve. Preferred Education and Experience + Bachelor’s degree in food technology or related science degree. Working Conditions • Ability to constantly stand/walk; bend/flex/extend neck; frequently grip/reach/lift/pull with L/R hands. • Ability to frequently handle material from floor-to-waist, waist-to-shoulder and pushing/pulling/carrying. • Hair nets, ear plugs/muffs, hardhats, and/or safety glasses may be required. • Product weight: up to 50 lbs. • Repetitive work in a fast-paced production environment with average temperature of 50-60 degrees F. EEOC & Disclaimer Great Lakes Cheese is an Equal Opportunity Employer - Protected Veterans/Individuals with Disabilities.