**Job Summary and Responsibilities** + Directors programs involving risk mitigation/management and initiatives related to providing safer care to patients. This position is responsible for providing information to various key stakeholders on the progress and status of described programs/initiatives. + Oversees the implementation of compliance policies and procedures to ensure that they meet organization's compliance requirements. Has management responsibility and accountability for the hospitals' overall compliance with regulations from The Joint Commission, Department of Health Services, CMS and other regulatory agencies. + Oversees the events reporting process, root cause analysis, and event investigation/review. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs and adverse patient outcomes. + Receives and oversees responses to patient complaints and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues **Job Requirements** To be considered for this role, you'll need to meet the following requirements: Education & Experience + Clinical Experience: You must have at least three (3) years of clinical experience in an acute care setting. + Quality Improvement Experience: You'll also need a minimum of one (1) year of experience in healthcare-related quality management or performance improvement. This could include activities like chart audits, being part of a quality improvement team, or similar roles. Licenses & Certifications You must hold ONE of the following active California licenses _upon hire_ : + Registered Nurse (RN:CA) + Registered Nurse Practitioner (RNP:CA) + Dietitian (DIETITIAN:CA) + Pharmacist (PHARM:CA) + Physical Therapist (PT:CA) + Occupational Therapist (OT:CA) + Speech Language Pathologist (SLP:CA) + Medical Radiographer (MRAD:CA) + Respiratory Care Practitioner (RESP-LIC:CA) + Social Worker (SWORKER:CA) + Doctor of Medicine (MD:CA) + Doctor of Osteopathic Medicine (DO:CA) AND You must obtain ONE of the following certifications within 24 months of your start date: + Certified Professional in Healthcare Quality (CPHQ) + Healthcare Quality Management (HCQM) + Certified Professional in Patient Safety (CPQPS) **Where You'll Work** Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 347-bed, acute care, nonprofit, community hospital located in San Bernardino, California. Known for its programs in maternity care and pediatrics, behavioral health and long-term subacute care for adults and children, the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here (https://www.dignityhealth.org/socal/locations/san-bernardino) https://www.dignityhealth.org/socal/locations/san-bernardino for more information. One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV) **Pay Range** $52.15 - $77.58 /hour We are an equal opportunity/affirmative action employer.