Job Title: Quality Evaluator with Spanish language Job Description At **Concentrix** we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. Join us! **Role Responsibilities** : + Monitor and evaluate sales agents’ customer interactions (calls/meetings, emails) based on quality metrics, ensuring compliance with company standards. + Provide detailed feedback and coaching to agents on improving sales skills, conversion rates, and communication efficiency. + Coordinate with sales and operations management to evaluate the effectiveness of coaching and mentoring measurements and ensure streamlined step goals are achieved. + Continuously maintain knowledge of changes to client products, services, policies, and procedures and recommend modifications or enhancements to quality management. + Collaborate with sales and operations management to assess and improve coaching strategies and track agent performance. + Participates in calibration meetings/listening sessions with team management, operational management, program management and clients to ensure consistency of results and implementation of best practices. + Conduct regular quality audits and participate in process improvement initiatives. + Ensure adherence to both internal and client-specific quality standards. + Prepare and present regular quality reports and analyses to internal and external stakeholders focusing on sales performance. + Analyze QA performance data to identify trends, propose enhancements, and take corrective action where necessary. + Serve as a point of contact for quality-related concerns and recommend improvements to internal procedures. **Competencies** : + **Sales Expertise** : Good to strong background in sales, with a focus on improving sales conversion, customer engagement, and overall performance. + **Coaching & Mentoring** : Ability to coach agents and improve their sales techniques, while tracking and reporting on performance. + **Communication** : Excellent verbal and written communication skills to convey feedback effectively and collaborate with all levels of the organization. + **Analytical Skills** : Ability to analyze sales performance data, derive insights, and implement actionable recommendations. + **Customer-Focused** : Strong understanding of customer satisfaction and its direct impact on sales, ensuring that customer needs are met and exceeded. + **Attention to Detail** : Strong organizational skills with a focus on maintaining accurate and detailed records, audits, and feedback mechanisms. + **Adaptability** : Ability to adapt to changing needs and demands within a fast-paced sales environment. **Qualifications** : + Excellent proficiency in **Spanish AND English –** both written and verbal + 1-2 years of experience in a sales, marketing or quality assurance role within a sales environment is a plus + A record of successful coaching, mentoring and support for improving sales performance. + Proficiency in MS Office and CRM tools (Salesforce preferred). + Fluent in English (C1 level), with additional language proficiency needed + Excellent presentation and communication skills. + Accuracy and attention to detail. + Flexibility in managing heavy and variable workloads. + Excellent planning skills and ability to multitask. + Strong commitment to customer needs. + Ability to work without the need for constant supervision and with a proactive approach, independence in decision-making. + High degree of work ethic and maturity. + Ability to work as part of a team. + Ability to work effectively under pressure, in a routine work environment, and with a high level of independence. + Excellent organizational and analytical skills and problem-solving ability. + Ability to work under tight deadlines while maintaining work quality and good relationships with colleagues and clients. **What we offer:** + Monthly transportation/internet allowance + Bonus for important life events (marriage, birth or adoption of a child, university graduation) + Additional medical plan: health and dental care (fully covered by the employer) + Life insurance + Voluntary Sport Card (Multisport) Please send us your CV in **English** . Only short-listed applicants will be contacted. All applications will be treated as strictly confidential. Help us G.R.O.W. Join us! \#LI-DNI Location: BGR Sofia - Advance Business Center Language Requirements: Spanish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**