Quality Control Supervisor Job ID 251694 Posted 15-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Wilmer - Texas - United States of America This CBRE Quality Control Supervisor role in Wilmer, TX, presents a full-time, Monday-Friday opportunity to oversee the maintenance and quality of services delivered to a major client. As part of the Contract Quality Management function, the primary focus will be on ensuring the fulfillment of contractual obligations and adherence to quality standards. This position involves managing the delivery of services for one of the world's largest consumer goods companies, indicating a high-profile client and significant responsibility in maintaining service excellence. The responsibilities likely encompass monitoring service performance, analyzing data to identify areas for improvement, and collaborating with various teams to ensure compliance and client satisfaction. Success in this role will require strong analytical, communication, and organizational skills, along with a solid understanding of quality management principles and contract management practices. The onsite requirement suggests a hands-on approach to managing service delivery and maintaining a close working relationship with the client and internal teams. **What You’ll Do:** + Reviews SLA support changes, leads all aspects of Quality Management Services (creation, revision, enforcement), and guides initiatives for excellent customer service and quality. + Observes event & root cause investigations, troubleshoots, and makes recommendations; evaluates continuous improvement effectiveness and presents recommendations to management. + Directs integration and oversight of client requirements. + Manages the inspection readiness program and acts as the point of contact for vendor management programs. + Supports company and client agendas. + Applies standard principles and techniques to assigned tasks and solves routine problems. + Possesses broad job subject area knowledge; leads by example, models CBRE RISE values, and may convince to reach agreement. + Impacts work quality, works within standardized procedures, and explains complex information clearly. **What You’ll Need:** + Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Understanding of existing procedures and standards to solve slightly complex problems. + Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. **Why CBRE?** We value a culture of respect, integrity, service, and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark. + **FORTUNE Most Admired Company #1** in real estate for third consecutive year; **Ten** years in a row on the list! + **Forbes** Named one of the **best large employers** in America and one of the **World's Best Employers** + **Relocation assistance and sign-on bonuses may be available on select positions only, for experienced applicants based on role requirements and experience** **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)