QUALITY CONTROL SPECIALIST II

 

WHAT IS THE OPPORTUNITY?This position is responsible for maintaining quality control over designated new loan booking, renewals, monetary transactions, and other maintenance type transactions. Responsibilities include callback on new loan bookings, renewals and designated monetary transactions, verifying that loans are boarded on applicable sub-systems, proper authorizations have been obtained, proper ties have been made to CIS, accounts and commitments and necessary corrections and adjustments are made in a timely manner.

 

WHAT WILL YOU DO?Callbacks of new loan bookings, renewals and other maintenance type transaction on a daily basis. Verifications include comparison of online loan system screens to original loan documents and other supporting material, verification of loans boarded on applicable sub-systems, proper authorizations, proper ties have been made to CIS, accounts and commitments and all necessary corrections and adjustments are made in a timely manner.Callbacks of designated monetary transactions. This includes verifying that appropriate DDA accounts were debited or credited for payments and advances, determining if billing maintenance was done, verifying designated interest adjustments to ensure computations are correct and appropriate approvals have been obtained and verifying designated fee waivers to ensure appropriate approvals have been obtained.Reviews all loans that have an Indirect Liability and verify if Guarantor information has been set up correctly and the appropriate ties were made on CIS.Reviews all collaterized loans to ensure that Collateral records have been set up correctly and are tied to the appropriate account, commitment or note level.Verifies applicable customer authorizations are obtained for check access loans or commercial “sweeps” and that the appropriate deficit and/or excess sweeps have been established.Reviews, researches and corrects all items on various designated exception reports, which may be assigned from time to time.Maintains callback and exception reports properly filed in date order as evidence of review and correction.Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and Affirmative Action.Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).Completes all special projects as requested.

 

WHAT DO YOU NEED TO SUCCEED?Required Qualifications*Minimum 5 years commercial loan processing experienceMinimum 3 years in loan operations audit or callback in a centralized loan service centerMinimum 3 years of experience with MS Office Suite Additional QualificationsAbility to communicate effectively.Able to handle a heavy volume of transactions and multiple tasks.Detail oriented with strong follow-up skills.Basic knowledge of AFS and Metavante criticalAbility to operate Personal Computers and WordPerfect/Word Programs.Able to operate calculators, fax and copying machines.
WHAT'S IN IT FOR YOU?CompensationStarting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start dateGenerous 401(k) company matching contributionCareer Development through Tuition Reimbursement and other internal upskilling and training resourcesValued Time Away benefits including vacation, sick and volunteer timeSpecialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programsCareer Mobility support from a dedicated recruitment teamColleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.
ABOUT USSince day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.#CA-ST#LI-ST1