Description The Quality Control Manager plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations. Key job responsibilities • Ensure that all Standard Operation Procedures (SOP's) are up to date and available in Policy 2.0 at all times. • Standard Audit Tool (SAT) monthly coordination • Complete daily routines in the field of address data quality with the aim to improve delivery quality. • Perform audits, assessments and deep dives of field processes and procedures. • Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement. • Communicate any quality problems or concerns that are impacting the customer experience. Basic Qualifications • Bachelor's degree in Engineering, Administration or similar with continuous improvement methodology knowledge. • B1+ English level • Strong understanding of quality control methodologies. • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. • Willingness to travel up to 20% of the time to various project sites across MX Preferred Qualifications • Green belt certification (optional) • Engage multi-tasking in a fast-paced, high-energy environment • Support project improvement events to achieve business goals with short and long term results. • Offer feedback effectively related to Standard Process adherence • 2+ years in quality control Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.