Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

 

As a Technology Support III team member in Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesStrong background in HP Nonstop hardware and software platforms (Guardian/TACL, OSS)Extensive hands-on expertise in developing/testing and maintaining applications using COBOL/SCOBOL, DDL, Enform, TAL procedure callsDeep knowledge of HPNS platform architecture, including database technologies such as Enscribe, SQL/MP, SQL/MX, SQLCI, and MXCIProficiency in requestor/server communication via Pathway and experience with Nonstop utilities (FUP, KLIST, SCUP, TACL, TMF, RDF)Proven experience in designing, developing, testing and deploying AI-driven solutions into HPNS enterprise applicationsAdvanced understanding of agile methodologies, including CI/CD, application resiliency, and security, as applied to HPNS environmentsDemonstrated expertise in the testing, deployment, and support of large-scale, high-throughput, mission-critical payments applications on HPNSStrong understanding of architecture and design across all systems, with awareness of industry-wide technology trends and best practices

 

Preferred qualifications, capabilities, and skills

Experience leveraging AI for process automation, software development lifecycle (SDLC), or enhancing application functionality within HPNS platformsExperience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud