Quality Assurance Specialist Job ID 252816 Posted 19-Dec-2025 Service line Advisory Segment Role type Full-time Areas of Interest Customer Service, Design Location(s) Heredia - Heredia - Costa Rica, San Jose - Alajuela - Costa Rica, San Jose - San Jose - Costa Rica CBRE Occupancy Management is more than seating charts! We are designed to support all our clients' occupancy needs. Whether it is a single occupancy plan to support project delivery or ongoing space management services to maintain accurate occupancy data, the CBRE platform brings together subject matter authorities passionate about providing the best solutions to improve portfolio insights. **About the Role:** As a CBRE & Port Tech Quality Assurance Specialist, you will apply a proven understanding of Data Management and AutoCAD to provide accurate drawing project data while adhering to data quality and data standards. **What You’ll Do:** + Apply LISP Routines, Scripts, and Menu Programming provided by the company. + Perform quality control, guided by procedures to guarantee accuracy in all projects integrated into databases. + Develop and implement process improvement methods including Quality Control tasks and CAD standardizations. + Review client Data and CAD standards + Use Data management tools, AutoCAD, and property management software to update CAFM or Record Management information. + Assist in updating and incorporating project-related information into the client's tools. + Update key achievements as well as scheduling, forecasting, and completion of tasks and tickets. + Align with and extend Quality Assurance procedures for Data and CAD/CAFM work. This includes audit records or a change control log to track DATA/CAD/CAFM work history. + Coordinate with team members and external contractors, job assignments, due dates, and other meaningful assets needed for the correct workflow functionality. + Implement when needed, procedure revisions for creating job assignment solutions. + Collect feedback from end-users related to improvements in processes and incorporate them into the procedures when applicable. + Answer questions from partners about processes and QA items. **What you'll need:** To perform this job successfully, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. + Associate’s degree with 2-5 years of proven experience. Bachelor's degree preferred or equivalent combination of education and experience. + Knowledge or experience in construction, architecture, and/or facilities management. + Preferred experience in procedural implementation and creating workflows with knowledge of efficiency reviews, reporting, and analysis. + Understanding of existing procedures and standards to tackle slightly sophisticated problems. + Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Experience with AutoCAD required. Experience crafting and utilizing LISP routines, scripts, and menu programming in AutoCAD is helpful. + Experience with CAFM/IWMS programs required. + Solid understanding of dashboard building maintenance and report building is helpful. + Strong interpersonal skills with an inquisitive mindset. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. **About CBRE Group, Inc.** CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)