Job Title: Quality Assurance Manager Job Description Oversee, maintain, and improve the ISO 9001:2015 Quality Management System. Ensure the integrity and accuracy of quality-related documentation and procedures, while leading the resolution of product quality issues and customer complaints. Responsibilities + Oversee the ISO 9001:2015 Quality Management System, ensuring its maintenance and improvement. + Maintain quality-related documentation, data integrity, and QMS procedures. + Lead the resolution of product quality issues and handle customer complaints. + Ensure proper maintenance of the Product Information (PIMS) System database and other quality systems. + Manage product recertification processes, coordinating with Logistics and Laboratory teams for accuracy and timeliness. + Communicate quality issues and updates to Operations leadership, Regulatory Compliance, and Technical Management. + Provide guidance, direction, and support to QA Specialist and QA Administrative personnel. + Conduct performance reviews and promote a positive, cooperative work environment. + Regularly present metrics, data, and progress updates to senior leadership. + Identify and implement process improvements across all areas of the Quality Assurance Department. Essential Skills + 5+ years of Quality Assurance experience, including CAPA, investigations, audits, and handling customer complaints. + Bachelor’s degree in a science field, Chemistry, Biology, Environmental Science, or a related technical field (or equivalent experience). + 5-7 years of experience in Quality Assurance within manufacturing, chemicals, or regulated industries. + 5+ years of managerial experience. + Enhanced knowledge of ISO 9001 standards and audit processes, preferably ISO 9001:2015. + Experience with QMS databases and product information systems. + Strong organizational, communication, and cross-functional collaboration skills. Additional Skills & Qualifications + Previous managerial experience in compliance and non-conforming processes. + Experience in chemistry or related fields. Work Environment This is an onsite position, operating Monday through Friday from 9am to 5pm. You will lead a small team consisting of 3 direct reports. Job Type & Location This is a Permanent position based out of Shelton, CT. Pay and Benefits The pay range for this position is $100000.00 - $115000.00/yr. Affinity Benefits 401k with match Vacation/Sick/Holiday Workplace Type This is a fully onsite position in Shelton,CT. Application Deadline This position is anticipated to close on Feb 27, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.