Job Description:
WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW:
As a Clinical Laboratory Scientist QC lab supervisor, you will be responsible for the daily operations and supervision of the Quality Control lab and QC activity. You will be responsible for 100% record review of testing and the batch release of test results to the customer. You will hire and supervise staff and participate in education and training activities. You will supervise the daily review of all initial and repeat testing and quality control records to ensure validity of results prior to the batch release of test results and problem reviews. Assist staff in performing reviews as needed. Schedule personnel and workflow to efficiently maximize and maintain optimum productivity.
WHERE YOUR CAREER IS A FORCE FOR GOOD
Key Responsibilities:
Staff Leadership & SupervisionSupervise technologist staff, including hiring, training, coaching, engagement, performance evaluation, and discipline.Ensure staff competency through ongoing training, documentation, and competency assessments.Prepare work schedules and maintain adequate shift coverage.Support a well‑qualified, high‑performing team that meets operational and compliance expectations.Operational OversightOversee daily work processes to ensure accuracy, efficiency, and regulatory compliance.Perform supervisory review of documents and ensure timely processing of invoices, monitoring, reconciliation, and payment.Ensure timely completion of monthly product quality control requirements.Meet manufacturing and distribution quality, quantity, and timeline objectives.Maintain accurate electronic and physical product inventories.Quality, Compliance & Issue ResolutionLead investigation, documentation, troubleshooting, and prevention of recurring errors, problems, and customer concerns.Resolve issues by communicating with Laboratory staff regarding sample shipments, test data transmission, and problem clarification.Participate in discrepancy resolution for unusual or unexpected results and ensure actions align with policies and regulations.Identify, document, and escalate run problems and error reports as required.Ensure reagents used for testing are in date, uncontaminated, and meet QC standards.Notify supervisors and operations management promptly of discrepant or invalid test results discovered during QC review.Proficiency TestingManage proficiency testing according to applicable procedures and regulations.Ensure proficiency samples are tested accurately, submitted on time, and reviewed upon receipt of graded results.Process Improvement & System ExpertiseParticipate in process improvement initiatives within assigned areas.Lead suspect product/sample management processes.Serve as the departmental expert on applicable computer systems and maintain required records and files.Validation & Quality Control (As Applicable)Participate in the validation of hardware, software, instrumentation, test kits, and procedures.Perform, review, and/or approve quality control for products, reagents, equipment, and test kits.Flexibility & Operational SupportWork on the bench at least 50% of the time.Flexibility to work weekends, stay late, and respond to urgent operational needs as required.Shift: This position will supervise our evening shift: 2 PM-10:30 PM Mon – Fri.
Pay Information: Starting at $130-138k per year.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, licensure, and years of experience you have and comparison to other employees already in this role.
WHAT YOU NEED TO SUCCEED:.
Must be a CA-licensed Clinical Laboratory Scientist (CLS)
Education: Bachelor's degree in science (with CLS)
MLT (Medical Laboratory Technician) may be considered with strong laboratory and supervisorial experience.
Ability to understand and perform complex procedures and techniques and work with complex instrumentation; to correctly interpret test results, to include identification and resolution of discrepancies required. Ability to adapt and work with changing work procedure or deviations.
Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required; ability to communicate with staff outside the department.
Supervisory/lead experience. 2 - 3 years of supervisory/lead experience is plus.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make your career a force for good!The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights