Provider Success Manager
This role is for builders. As a Provider Success Manager, you’ll recruit, activate, and coach small business owners, helping them succeed while strengthening the marketplace. If you’re proactive, organized, and thrive in fast-moving environments, we want to meet you.
Job Description
The Provider Success Manager is responsible for recruiting, onboarding, and supporting Moving Help service providers (“Moving Helpers”) to ensure a strong, reliable marketplace. This role focuses on activating providers in high-demand markets, educating them on platform rules and expectations, and helping them succeed long-term.
You’ll work closely with independent business owners, guiding them through onboarding, answering questions, and coaching them on best practices that lead to more bookings and better customer experiences.
This position will be responsible for the following states:
Alabama
Arkansas
Florida
Georgia
Illinois
Indiana
Kentucky
Louisiana
Michigan
Mississippi
Missouri
Ohio
Oklahoma
Tennessee
Texas
Wisconsin
Responsibilities
This position is responsible for identifying geographical areas that lack sufficient coverage of service providers within their assigned region, increasing number of applications received, and ensuring an expedient activation process.
Planning and executing actions and/or communications with leads, U-Haul executives and Team Members will require accuracy, dependability, and consistency. Travel may be required.
Position is based in our home office in Phoenix, Arizona.
Recruit Moving Helper service providers in markets where coverage is needed
Guide providers through the application, onboarding, and activation process
Educate providers on marketplace rules, policies, and performance expectations
Train providers on how to succeed on the platform (availability, communication, reviews, cancellations)
Monitor provider performance and offer coaching to improve results
Partner with internal teams to maintain marketplace quality and reliability
Qualifications
Background in sales or recruitment a plus
Previous Moving Industry experience preferred, but not required
Excellent communication skills, both verbal and written
Proficiency in Microsoft Office Suite of Products including Word, Excel and Outlook
Excellent leadership and decision-making skills
Ability to multitask and work efficiently under pressure
Strong analytical and problem-solving skills
Capable of remote training and mentoring people from different backgrounds using phone, email, or other communication tools
Highly organized and detail-oriented
Tech-savvy and comfortable navigating multiple software platforms, with confidence learning new programs and internal tools
Location: Phoenix, AZ, in-office
Pay: Salary, $45,000-$50,000 based on qualifications w/ bonus opportunities
Schedule: Mon-Fri
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.