Location: 20 E Thomas, Phoenix, Arizona 85012 United States of America Provider Success Manager This role is for builders. As a Provider Success Manager, you’ll recruit, activate, and coach small business owners, helping them succeed while strengthening the marketplace. If you’re proactive, organized, and thrive in fast-moving environments, we want to meet you. Job Description The Provider Success Manager is responsible for recruiting, onboarding, and supporting Moving Help service providers (“Moving Helpers”) to ensure a strong, reliable marketplace. This role focuses on activating providers in high-demand markets, educating them on platform rules and expectations, and helping them succeed long-term. You’ll work closely with independent business owners, guiding them through onboarding, answering questions, and coaching them on best practices that lead to more bookings and better customer experiences. This position will be responsible for the following states: + Alabama + Arkansas + Florida + Georgia + Illinois + Indiana + Kentucky + Louisiana + Michigan + Mississippi + Missouri + Ohio + Oklahoma + Tennessee + Texas + Wisconsin Responsibilities T his position is responsible for identifying geographical areas that lack sufficient coverage of service providers within their assigned region, increasing number of applications received, and ensuring an expedient activation process. Planning and executing actions and/or communications with leads, U-Haul executives and Team Members will require accuracy, dependability, and consistency. Travel may be required . + Position is based in our home office in Phoenix , Arizona . + Recruit Moving Helper service providers in markets where coverage is needed + Guide providers through the application, onboarding, and activation process + Educate providers on marketplace rules, policies, and performance expectations + Train providers on how to succeed on the platform (availability, communication, reviews, cancellations) + Monitor provider performance and offer coaching to improve results + Partner with internal teams to maintain marketplace quality and reliability Qualifications + Background in sales or recruitment a plus + Previous Moving Industry experience preferred , but not required + Excellent communication skills, both verbal and written + Proficiency in Microsoft Office Suite of Products including Word, Excel and Outlook + Excellent leadership and decision-making skills + Ability to multitask and work efficiently under pressure + Strong analytical and problem-solving skills + Capable of remote training and mentoring people from different backgrounds using phone, email, or other communication tools + Highly organized and detail-oriented + Tech-savvy and comfortable navigating multiple software platforms, with confidence learning new programs and internal tools Location : Phoenix, AZ , in-office Pay : Salary, $45,000-$50,000 based on qualifications w/ bonus opportunities Schedule : Mon-Fri U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.