Due to the Book of Business, we are planning to hire from within one of the following METRO locations: St. Louis/Columbia, MO or Kansas City, KS.

RESPONSIBILITIES

Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers 

Leads, collaborates, and supports local market direction as it relates to improving the provider experience 

Creates and maintains individual provider strategic action plans 

Proactively identify new opportunities and risks for providers at market or national level and drives resolution 

Exercises good judgment and discretion to support the provider experience 

Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements 

External facing with providers in assigned BOB 

Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards 

Track and monitor performance guarantees for assigned BOB 

Promotes Provider Index score improvement through proactive and effective service and support of network 

Review provider reports/dashboard with individual providers  

Proactively educate providers on Cigna's business objectives, standard operating procedures, policies and programs to influence behavior and how to work with Cigna 

Serve as a provider advocate both internally and externally 

Understands and applies service culture principles and methodology 

Serves as a provider advocate both internally and externally 

Serves in a consultative role or subject matter expert to key matrix partners 

Develops and participates in presentations to existing and prospective providers and/or clients 

Serves as advocate in external community, representing CIGNA to medical societies and external provider associations. 

Manage joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities 

 

QUALIFICATIONS  

Bachelor's Degree or higher strongly preferred or equivalent work experience required.

5+ years of experience in provider relations and health care required.

Account management experience highly preferred.

Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills. 

Experience with MS Office required (use of pivot tables/VLOOKUP in Excel is highly preferred).

Understanding of medical insurance products and associated provider issues highly preferred.

Ability to lead the account management teams and matrix partners to a common goal.

Ability to work in a matrix environment. 

Up to 25% travel within the Metro KS (Kansas City) and Metro MO (St. Louis and Columbia) areas is required for the Book of Busines and to attend meetings.

 

CORE COMPETENCIES 

Organizational savvy 

Plans and aligns 

Collaborates 

Communicates Effectively 

Interpersonal Savvy 

Tech Savvy 

Being Resilient 

Action oriented 

Decision quality 

Customer Focus 

Builds Networks 

Instills Trust 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.