**Due to the Book of Business, we are planning to hire from within one of the following METRO locations: St. Louis/Columbia, MO or Kansas City, KS.** **RESPONSIBILITIES** + Accountable for the end-to-endprovider experienceand overall service deliveryfor assigned Book of Businessaligned to medium to low complex providers + Leads, collaborates, and supports local marketdirectionas it relates to improving theproviderexperience + Creates andmaintainsindividualproviderstrategicactionplans + Proactivelyidentifynew opportunities and risks forproviders at market or national level and drives resolution + Exercises good judgment and discretion to support theproviderexperience + Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drivestrategicimprovements + External facing withproviders in assigned BOB + Collect, analyze, interpret,translateand distributeproviderinformatics, reports, dashboards + Track andmonitorperformance guarantees for assigned BOB + Promotes Provider Index score improvement through proactive and effective service and support of network + Reviewproviderreports/dashboard with individualproviders + Proactively educate providers onCigna's businessobjectives, standard operating procedures,policiesand programsto influence behavior and how to work with Cigna + Serve as a provider advocateboth internally and externally + Understands and applies service culture principles andmethodology + Servesas a provider advocate both internally and externally + Servesin a consultative role or subject matter expert to key matrix partners + Develops andparticipatesin presentations to existing and prospectiveproviders and/or clients + Serves as advocate in external community,representingCIGNA to medical societies and externalproviderassociations. + Manage joint operating committees, including agenda development,facilitatingappropriate meetingparticipation and follow up activities **QUALIFICATIONS** + Bachelor's Degree or higher strongly preferred or equivalent work experience required. + 5+ years of experience inproviderrelations and health care required. + Account management experience highly preferred. + Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills. + Experience with MS Office required (use of pivot tables/VLOOKUP in Excel is highly preferred). + Understanding of medical insurance products and associatedproviderissues highly preferred. + Ability to lead the account management teams and matrix partners to a common goal. + Ability to work in a matrix environment. + Up to 25% travel within the Metro KS (Kansas City) and Metro MO (St. Louis and Columbia) areas is required for the Book of Busines and to attend meetings. **CORE COMPETENCIES** + Organizational savvy + Plans and aligns + Collaborates + Communicates Effectively + Interpersonal Savvy + Tech Savvy + Being Resilient + Action oriented + Decision quality + Customer Focus + Builds Networks + Instills Trust If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) . **About The Cigna Group** Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._