At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are seeking a detail-oriented and proactive team member to support members and providers This role involves making outbound calls to healthcare providers to verify availability and maintain accurate provider records across multiple systems, including Stoplight, Relationship Manager, and Smart Front End. The ideal candidate will document all interactions thoroughly and ensure members are connected with appropriate benefits and external resources. Additionally, this position may support case managers account executives by addressing network and provider availability concerns, correcting misinformation provided to members, and conducting outreach calls as needed.

Required Qualifications

1-3 years of customer service experience within a call center.

Experience using Microsoft Office products specifically Excel, Outlook, and Word.

Excellent verbal and written communication skills.

Preferred Qualifications

1–3 years of healthcare experience.

Previous background in mental health or human services is highly desirable.

Associate’s or Bachelor’s degree in a social, psychological, or human service field is strongly preferred.

Education

High school diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.