What You'll Do Avalara is hiring a Senior Implementation Specialist to support complex customer onboarding for our Property Tax solutions. This role is ideal for an experienced individual contributor who excels at the intersection of customer delivery and data accuracy. You will report to the General Manager for Property Tax. You can work remote. You'll own end-to-end implementations for high-value customers—analyzing property tax data, configuring solutions, supporting integrations, and guiding customers through go-live and stabilization. Your expertise will directly influence customer outcomes and inform product improvements through close collaboration with Product and Engineering teams. What Your Responsibilities Will Be You will lead customer onboarding and implementation for Avalara's property tax solutions You will be the primary implementation contact for complex or high-value customers Transform customer property tax data for system configuration Translate complex datasets into structured, usable formats that ensure accuracy Support integrations and data workflows using Avalara tools and APIs Identify implementation risks and data issues early and recommend practical solutions Guide customers through testing, go-live, and early lifecycle stabilization Gather and document customer feedback to surface product gaps and improvement opportunities Partner with Product and Engineering to communicate customer needs and validate enhancements Create clear, customer-facing implementation documentation Manage multiple implementations simultaneously What You'll Need to be Successful 2–4 years of hands-on property tax experience (assessments, jurisdictions, filings, or related work) Experience implementing SaaS or tax technology solutions for external customers Advanced Excel skills (VLOOKUPs and Pivot Tables required) and data analysis capability Comfort working with APIs, integrations, or technical data workflows Translate customer needs into system configurations or documented requirements #LI-Remote Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI-related technologies, ready to thrive here. You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.