Description

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will support the delivery of expert support and advice to the business on default management. It is important to note that you will also participate in interpreting and complying with the risk policy standards, laws, regulations, and risk management framework. Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!

As the Property Secured Servicing and Default Senior Strategies Professional, you will monitor performance for the Mortgage portfolio, design risk-based segmentation, enhance operational treatment strategies and processes, and drive incremental, long-term improvement. Working closely with Collections, Loss Mitigation and Foreclosure Leadership, and Investors, you will evolve workflows, controls and treatment strategies with the objective of increasing customer response and positively impacting the bottom line. This position requires you to develop analytical routines to identify new opportunities, ad hoc analytics to formulate new strategies, and become a subject matter expert, advising our business partners on effective ways to improve cycle times, lower expenses and losses, and implement best practices, all of which align to our Citizens brand.

Primary responsibilities include

Prepare and present Mortgage performance findings and action items to leaders in Strategy, Collections, Credit Risk and ProductDevelop and implement strategic enhancements to improve performanceMaintain and enhance robust performance tracking and reportingPartner with Product, Finance and Credit Risk to align on expected performance driven by strategic initiatives

Qualifications, Education, Certifications and/or Other Professional Credentials

3-5 years of experience in collections analytics and/or credit risk analyticsSAS / Enterprise Guide / SQL / Alteryx / DBeaver / Tableau or other data mining experienceAdvanced MS Office skills, particularly with Excel and PowerPointStrong presentation, influencing and negotiation skillsStrong statistical background or experience in measuring operational strategiesStrong organization and project management skills and the ability to partner with various internal stakeholdersAbility to connect and effectively communicate with people of all levels and functionsAble to thrive and prioritize in a changing environmentBachelor’s degree in quantitative study preferred (Math, Finance, Science etc.)

Hours & Work Schedule

Hours per Week: 40Work Schedule: M-F, 8A to 5P

Role is based out of Glen Allen, VA, Irving, TX or Johnston, RI and is onsite 4 days/week.

Work Authorization: This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.