By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Hybrid initially, then choice of remote / office / hybrid

Full time, permanent position

Join a Global Leading Specialist Service Provider to the Insurance, Financial Services and Corporate market in Ireland

Career progression opportunities

Key roles 

The ideal candidate for this position will be someone who is eager to deliver, with strong attention to detail who has the ability to work in a dynamic, fast paced environment. You will be responsible for delivering a quality service to claimants and insurers while successfully settling their property claims. 

Specific responsibilities (including but not limited to) 

Claimant relationship management & Third-party relationship management – ensuring continuity of contact and arranging appointments 

In collaboration with claims support colleagues, conducting necessary pre-site inspection investigations and entering results and updates on the electronic file system 

Based on a comprehensive grasp of the case and liaising with claim support colleagues, communicating an action plan to the claimant and/or third parties – specifying actions, time frames, and deadlines 

In collaboration with claim support colleagues, monitoring the life cycle of a claim and progress chasing (ensuring fulfilment of action plans) 

Proactive management of a portfolio of property claims of varying complexity 

Applying policy cover, terms and conditions 

Preparing reports on the claim under investigation 

Arranging interim payments, examining costs and achieving a settlement 

Identifying suspect or fraudulent claims and dealing with the same in accordance with fraud guidelines 

Recording and resolving customer complaints 

Experience 

Demonstrated experience in the Property (or Liability) Claims environment OR experience in Surveying / Engineering or a similar function 

A minimum of 2 years claims experience in another insurance field could potentially be considered too  

Loss Adjusting / Insurance claims experience highly advantageous   

Qualifications/skills 

APA PL / CL Qualification essential (CIP or higher, desirable) 

High level of proficiency in Word, Excel, and PowerPoint 

Sound numeric skills 

Knowledge of building structures with an understanding of building defects desirable 

Flexible with the ability to work outside normal working hours when the need arises - storms etc 

Ability to delicately deal with sensitive situations 

High level interpersonal and communication (verbal/written) skills 

Full clean drivers license 

Benefits of working for Sedgwick in Ireland 

Bike to Work Scheme 

Tax Saver Travel Scheme 

Discounted onsite Gym Membership (Dublin 4) 

Discounted onsite Montessori (Dublin 4) 

EAP – Employee Assistance Programme  

Life Cover 

PHI – Permanent Health Insurance 

Exams & Professional Membership Fees 

Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5, CF6) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.