Join our Change & Strategy team as a Program/Project Manager I and drive the execution of strategic initiatives through end-to-end program delivery and cross-functional collaboration. Leverage your expertise in process optimization, data analysis, and stakeholder engagement to deliver impactful results in a fast-paced, innovative environment.

 

As a Program/Project Manager I within the Change & Strategy team, you will drive the execution of strategic initiatives through end-to-end program management. You will translate business processes, operating models, and stakeholder priorities into actionable plans, while tracking and escalating program risks, issues, and dependencies using data-driven analysis and mitigation strategies. Collaborating with cross-functional teams—including business, operations, technology, risk, and compliance—you will ensure timely delivery, clear communication, and alignment with business objectives. Additionally, you will support the C360 initiative by enabling a unified, comprehensive view of client information across business lines, with a focus on key contacts and coverage to enhance analytics, coordination, and client relationship management.

 

Job responsibilities

Support end-to-end program execution by coordinating initiatives, tracking milestones, dependencies, risks, and ensuring alignment with business objectives.Collaborate with cross-functional teams (business, operations, technology, risk, and compliance) to ensure timely delivery and effective stakeholder communication.Develop a strong understanding of business processes, operating models, and stakeholder priorities to effectively translate requirements into actionable program plans.Manage and maintain program artifacts using JIRA, including status updates and action tracking.Lead or coordinate user acceptance testing (UAT), implementation, and post-launch activities for assigned projects.Create, review, and update process flows and operating models (using Lucid and Signavio) to support analysis, optimization, and transformation initiatives.Track program risks, issues, and dependencies, proactively escalating concerns with data-backed analysis and proposed mitigations.Prepare high-quality, executive-ready presentations and program updates using PowerPoint, translating complex information into clear insights and recommendations.

 

Required qualifications, capabilities and skills

Accredited college or university degree.Proven skills in managing or leading projects or initiatives from idea to execution, typically demonstrated through 3+ years of relevant experience.Extensive experience supporting large-scale programs and collaborating with senior stakeholders.Advanced proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes (e.g., Jira, Teams, PowerPoint, Excel, LLM, and Signavio).Strong analytical, organizational, and problem-solving skills.Excellent written and verbal communication skills, including the ability to articulate program progression.Independent ability to take ownership of deliverables in a fast-paced, results-driven environment.

 

Preferred qualifications, capabilities, and skills  

Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making. Implement automation to streamline project workflows and increase operational efficiency.  Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.