Job Title
Project Manager and Business Case Tool (BCT) Admin - F/HJob Description Summary
Job Description
Position Title: Project Manager and Business Case Tool (BCT) Admin
Department: Global Occupier Services
Reports To: Caroline Strindlund Mumby
Location: Budapest
Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for property owners and occupiers with approximately 52,000 employees in nearly 400 offices and 60 countries. In 2023, the firm reported revenue of $9.5 billion across its core services of property, facilities and project management, leasing, capital markets, and valuation and other services. It also receives numerous industry and business accolades for its award-winning culture and commitment to Diversity, Equity and Inclusion (DEI), sustainability and more. For additional information, visit www.cushmanwakefield.com.
Job Summary:
In 2023, HSBC introduced a new HSBC owned platform to model their real estate business cases in Appian called BCT (Business Case Tool). The BCT team is formed by a Project Lead (HSBC), a Project Manager/Admin and a Senior Business analyst. BCT team interfaces with a team of IT developers based in India daily for fixes and improvements. Additionally, BCT team manages internal (HSBC) and external (C&W – CBRE) stakeholders and users.
Role Purpose:
The purpose of the role is to act as a focal point of contact for users and key stakeholders for BCT. Advocates for a great user experience and the continuous improvement of the tool. This role oversees projects and reports to the Project Lead.
Key Responsibilities:
Project Management Responsibilities
1. Manage project plans and timelines.
Keep track and monitor major BCT project items, description of work, their status and anticipated deadlines. Manage resources and priorities (in consultation with) during Backlog refinement or Retro planning sessions with IT developers.
Ensure BCT Governance process is observed by the users. Provide a tracker of BCT updates request and present them at bi-weekly BCT Champions’ meeting.
2. Update Jira board.
The project plan management is also done through updating the Jira board – by uploading stories from the Business Analyst, writing own stories (not related to calculations and major tool logic and user experience), putting placeholders to keep track of the items discussed but not yet finalised as a user story.
To keep better track of the stories and add structure to the workload, epics are created and linked to stories with similar or related topics.
3. Test User Stories in Preparation for the Releases.
Work closely with the development team in preparation for the releases:
< >Prepare stories tracker and share it with the Business Analyst and Development Team. The tracker contains the list and summary of stories in the current sprint that require testing. The testing results are tracked for the 3 environments – SIT, UAT and Pre-Prod.Perform testing of the user stories prior to the release in the 3 environments - SIT, UAT and Pre-Prod.Sign-off the releases and approve Change Requests if no observations are made.
4. Facilitate Meetings with the Project, Development Teams and Users.
The PM insures there are regular sessions happening within the project team, between project and development teams (within Agile framework – Scrums, Retrospective, Sprint Planning, Backlog Refinement) and between users and the project team (in the form of drop-in sessions). Make sure any requirements mentioned by the development team are fulfilled by the project team and vice versa. Any ad hoc meeting with the relevant stakeholders or the users (for example, training sessions) are also issued by the PM.
5. Send Out Communications to the Users.
Prepare and sent out communication about the BCT releases.
6. Address User Feedback. Stakeholders’ management
Provide ongoing support to the users with the queries, address any issues by directing them to the developers, where required.
Business Case Tool (BCT) Admin Tasks
1. Maintain User List and Approval Matrix
a) Admin is required to maintain the Approval matrix up-to-date based on the DoA limits shared by the Chief of Staff, any changes in the current users and any logic implemented by the development.
b) Admin is responsible for managing HSBC users and suppliers’ users access.
c) Admin is responsible for updating User Country Mapping – add or remove users upon the Regions’ requests, as well as perform Annual Recertification process. For adding and removing users, please see Appendix I. All new users need to fill out BCT User Access Form (see attached to this file).
Annual Recertification is a process whereby Regions confirm whether the current list of users have mapping in the tool is up-to-date. In 2024 it was done by sharing the lists with the Region Heads, however, the process is planned to be automated for HSBC users: a notification will be sent to line managers asking to confirm whether access to the Tool is required or not. For external users the process will still be manual.
d) Admin is responsible for raising Service Now requests to engage with IT developers to fix urgent issues.
2. Upload Flat Files from Golden Sources.
Admin is responsible for uploading flat files from various golden sources on a regular basis and test it before release.
Knowledge & Experience:
3 to 5 years of experience in a similar role, including:
- Project management or coordination in a tech-enables environment
- Working with development teams and business analysts
- Administering tools and managing user access
- Supporting internal and external stakeholders
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information
INCO: “Cushman & Wakefield”