**What are your contributions to the team?** + Coordinate and plan logistical needs in accordance with aircraft maintenance schedules or based on logistic plan agreed upon between Supplier/BA based on established capacity + Be the focal point for Service Bulletins with dedicated schedules for customers, Continuing Airworthiness Campaigns (CAW), Optional & Recommended Service bulletins as well as manage special projects. + Liaise with customers, Bombardier Aerospace (BA) Parts Services department, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution and deliverables are met on time per schedule + Track component, SB penetration rates and incorporation status in the fleet + Provide internal and external fleet visibility and/or progression upon request + Seek cross-functional support and swift resolution to in-service customer fielding issues; + Support program level in-service change management decisions; manage project work-scopes and our customer base + Consult with the Product Change Management team to drive implementation strategies + Interface with multiple internal and external groups and represent the Customer Services position. **How to thrive in this role?** + You have a minimum of two (2) years of experience in Customer Service activities. + You have a bachelor’s degree or equivalent experience. + You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or Suppliers and maintain mutually beneficial customer relations. + You have previous experience in aircraft industry customer service (asset). + You have very good knowledge using tools such as Microsoft Suite applications, excel, Outlook, Internet, Access database & SAP. + You are comfortable communicating in French and English (speaking and writing).