Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.
Samba TV is seeking a Client Success Manager to join our fast-paced team in the APAC region. We're looking for a highly motivated and adaptable professional with a strong technical background in programmatic advertising and an in-depth understanding of the ad tech ecosystem.
This role is ideal for a self-motivated individual who is eager to take ownership of client portfolios and drive growth. You will be at the forefront of our data, programmatic, and measurement capabilities, leading media planning, reporting, and campaign management from pre-sales to post-sale servicing. You'll work closely with the sales team to provide an exceptional end-to-end client experience, ensuring seamless campaign execution and performance optimization, while translating complex data into actionable insights that demonstrate value.What You'll DoAssess client business goals and media requirements to deliver tailored solutions and strategic recommendations for audience and measurementBuild and maintain strong client relationships, driving satisfaction, renewals, and expansion opportunitiesAnalyse campaign performance and translate data into clear, actionable insights that demonstrate ROILead post-campaign reviews and client presentations, aligning on performance, learnings, and next stepsDevelop and activate audience strategies aligned to client media plans, including cross-sell and upsell opportunitiesMonitor, optimise, and troubleshoot campaigns, audiences, and measurement to ensure smooth deliveryCollaborate cross-functionally with Sales, Product, and Operations to support effective executionIdentify and drive process improvements to enhance operational efficiency and client outcomesWho You AreRequired Qualifications:Bachelor's Degree5+ years of programmatic advertising experience with a proven track record of growing accounts and establishing strong client relationshipsStrong programmatic expertise and confidence working with a range of ad-tech vendors, including DSPs, SSPs, DMPs, ad servers, and ad-verification platformsSolid experience in Excel, including pivot tables and advanced data visualization
Key Attributes:Meticulous attention to detailMaster of time management with the ability to prioritize multiple tasks and meet deadlines in a fast-paced startup environmentExceptional interpersonal and problem-solving skills with the ability to manage difficult client conversationsHands-on expert who is passionate about ad tech and ready to take on challengesSelf-starter who loves learning and teaching new technologySamba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
Samba TV may collect personal information directly from you, as a job applicant, Samba TV may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's . For residents of the EU , Samba Inc. is the data controller.