Our client, the Global Leader in Technology, is seeking a versatile and self-driven **Program Manager** to support readiness initiatives across global support teams. This individual will work cross-functionally to **build SharePoint sites** , lead **workshops** , create **Power BI dashboards** , manage **Power Platform apps** , and engage in **stakeholder communications** . The role includes project management responsibilities, automation, reporting, and tool development—all within a collaborative and dynamic team environment. **Job Title: Program Manager – Readiness & Support Operations** **Location: Remote** **Type: Contract** **What’s the Job?** + **Program Management** + Lead and coordinate readiness projects across global teams. + Work closely with delivery partners and stakeholders to ensure successful execution. + Update documentation and knowledge bases (e.g., internal Wiki). + **Automation & Reporting** + Develop and maintain **Power Platform** tools (Power Apps, Power Automate). + Build and manage **Power BI** dashboards for tracking training metrics and performance indicators. + **Content & Presentation Development** + Create and present professional **PowerPoint** decks for executive and stakeholder briefings. + Lead or co-lead internal **workshops** to support knowledge transfer and readiness. + **Tool & Site Management** + Design, build, and maintain **SharePoint sites** to support training and resource accessibility. + Utilize **Azure DevOps (ADO)** beyond end-user level, contributing to development efforts. + **Meetings & Collaboration** + Attend 3–4 weekly meetings (~20% of time); spend remaining time executing tasks (~80%). + Collaborate with team members in a highly cross-functional, global environment **What’s Needed?** + **Education:** + Bachelor’s degree in Business Administration or a related field. + PMI or PMP certification is preferred, but not required. + **Experience:** + Minimum **4 years** total experience in program management or related roles. + At least **2 years of Power Platform development** experience (Power Apps, Power BI, Power Automate). + Minimum **2 years of Azure DevOps development** experience (not just end-user usage). + Previous **CSS** (Customer Service and Support) experience is a strong plus. + **Hard Skills:** 1. **Power Platform** (Power Apps, Power BI, Power Automate) – Entry to intermediate level. 2. **Program Management** – Planning, coordination, stakeholder management. 3. **Azure DevOps (ADO)** – Contributor-level experience or above. 4. **SharePoint** – Site creation and maintenance experience. 5. **Data Handling** – Familiarity with Dataverse, SQL, Kusto Query Language (KQL) preferred. + **Soft Skills & Self-Sufficiency:** + Ability to take initiative and independently solve problems. + Experience using **AI tools** to support productivity and issue resolution. + Excellent communication and presentation skills. **What’s in it for me?** + **Global Impact** – Directly support over 800 support engineers worldwide. + **High Exposure** – Collaborate across business units and regions. + **Broad Responsibilities** – Wear multiple hats and gain skills across automation, program management, reporting, and stakeholder engagement. + **Team Culture** – Join a small, close-knit team with opportunities for autonomy and growth. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.